Logistics Administrative Coordinator

Employment Solutions; Fort Collins (CO); On-site; USD 36,000 - 39,000; Full time

Job summary

Employment Solutions Personnel Services, Inc is seeking a Logistics Administrative Coordinator to keep daily operations running smoothly. You will be the primary point of contact for customers and the central hub for our field crews, coordinating schedules for turf and landscaping deliveries and installs.

This office-based role requires exceptional communication, precise data management, and problem solving in a fast-paced environment.

Qualifications

• Experience in customer service or administrative roles.
• Logistics, dispatching, landscaping, or lawn care industry experience is a plus.
• Proficient with basic accounting software and math.
• Bilingual language proficiency required.
• Strong communication and problem-solving abilities.

Responsibilities

• Serve as main contact for customers by phone and email.
• Schedule and dispatch service routes for crews.
• Maintain accurate records and input data into scheduling/CRM software.

Skills

Customer service

Scheduling

Data entry

CRM software

Excel

Bilingual

Leadership

Forklift

Attention to detail

Problem solving

Tools

Scheduling software

CRM software

Spreadsheet programs

Job description

Logistics Administrative CoordinatorJob OverviewSeeking a dependable, detail-oriented Logistics Coordinator / Administrator to keep daily operations running smoothly. In this role, you will serve as the primary point of contact for our customers and the central hub for our field crews. You will manage customer communications, coordinate daily service schedules, and provide top-tier administrative support to ensure high-quality turf and sod delivery/installation. If you thrive in a fast-paced environment, possess exceptional communication skills, and take pride in precision, we want to hear from you!

Key Responsibilities

• Customer Service & Communication:Serve as the main line of communication by answering incoming phone calls and promptly responding to customer emails. Provide high-level customer service, addressing inquiries, resolving issues, and offering accurate information regarding sod, turf products, and delivery schedules. Build positive relationships with clients, contractors, and residential customers through professional and friendly communication.
• Scheduling & Crew Logistics:Schedule and dispatch service routes for installation, delivery, and lawn care crews to ensure efficient daily operations. Coordinate timing and route logistics to maximize crew productivity and meet customer expectations. Communicate daily schedule changes, weather delays, or site updates directly to field crews and customers.
• Administrative & Data Management:Maintain precise records of customer orders, service requests, and crew dispatch logs. Input data accurately into our scheduling and customer management software. Perform general office administrative duties including filing, processing service documentation, and assisting management with daily operational needs.

Qualifications & Requirements

• Experience: Previous experience in a dedicated customer service or administrative role required. Experience in logistics, dispatching, landscaping, or lawn care service industries is a major plus.
• Computer Skills: Basic to intermediate computer proficiency required (working knowledge of email platforms, web browsers, spreadsheet programs, and general scheduling/CRM software).
• Accounting Software & Math: Strong competency in mathematics and accounting software.
• Bilingual Skills: Bilingual language proficiency required.
• Management Skills: Proven management and leadership capabilities.
• Equipment Handling: Forklift experience or willingness to operate a forklift.
• Attention to Detail: Excellent organizational skills with a strong focus on accuracy when entering data and managing complex schedules.
• Customer-Centric Mindset: Proven ability to handle customer interactions with empathy, patience, and professional conflict resolution.
• Communication: Clear, professional verbal and written communication skills.
• Problem-Solving: Ability to think quickly and adapt schedules on the fly due to weather, traffic, or unexpected operational shifts.

Working Conditions & Benefits

• Work Environment: Office setting within a dynamic turf and landscaping supply operation.
• Schedule: Monday – Friday 7:00 AM – 4:30 PM.
• Compensation: $26-28 an hour DOE