Logistics Account Support Specialist

KCH Transportation; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

KCH Transportation in Chattanooga, TN, is seeking an Account Support Representative to assist the Account Management team in scheduling, tracking, and documenting shipments, while keeping data clean across internal systems.

The ASR serves as an operational extension of the Account Manager, handling administrative and coordination tasks that allow the Account Manager to focus on customer strategy, growth, and relationship management.

Qualifications

• High school diploma or GED required.
• Some college or relevant coursework preferred.
• Minimum of 1–2 years of experience in logistics, operations, or administrative support roles.

Responsibilities

• Coordinate and confirm pick-up and delivery appointments with carriers, warehouses, and customers.
• Provide proactive shipment tracking and status updates to internal teams and customers.
• Maintain accurate and up-to-date shipment and account data within the TMS.
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.).
• Assist Account Managers with back-end account support, reporting, and operational follow-up.
• Monitor shipments for potential issues and escalate to the Account Manager as needed.
• Support overall account accuracy, compliance, and service-level expectations.

Skills

Organization

Multitasking

Initiative

Communication

Coaching mindset

Team player

MS Office / TMS

Education

High school diploma or GED

Some college or courses

Tools

TMS systems

Microsoft Office

Job description

KCH Transportation in Chattanooga, TN, is seeking an Account Support Representative to assist the Account Management team in scheduling, tracking, and documenting shipments, while keeping data clean across internal systems.

The ASR serves as an operational extension of the Account Manager, handling administrative and coordination tasks that allow the Account Manager to focus on customer strategy, growth, and relationship management.