Account Manager

MODE Transportation, LLC; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

MODE Transportation, LLC in Chattanooga, TN is seeking an Account Manager who will oversee every aspect of the clients’ experience—from shipment fulfillment to long-term partnership. You will manage existing accounts with historical freight and expand relationships with new customers.

This role requires strong communication, bold initiative, and the ability to work on-site in a fast-paced environment. You'll collaborate with sales, train operations, vet carriers, and identify cross-selling

Qualifications

• Oversee client experience from shipment to long-term partnership (≤140 chars).
• Coordinate with carriers to ensure on-time, reliable service (≤140 chars).
• Identify cross-sell opportunities and grow account revenue (≤140 chars).

Responsibilities

• Manage customers with historical freight and grow relationships.
• Develop and expand new customers onboarded by the Sales Team.
• Collaborate with Sales Team to ensure needs are understood and supported.
• Achieve volume, gross profit $, and growth goals, as applicable.
• Oversee and train operations to assist with daily tasks.
• Carrier Vetting.
• Provide useful and timely updates during shipment lifecycles.
• Identify cross selling opportunities.
• Source capacity to meet customer needs.
• Assist with team to establish SOPs for Truckload Operations.
• Provide creative solutions for complex transportation situations.

Skills

Account management

Relationship building

Communication

Negotiation

Problem solving

Cross-functional collaboration

Job description

Job Title - Account Manager

Chattanooga, TN (On-Site)

About the Role

We are looking for an Account Manager who is highly motivated, goal-oriented, and a strong communicator and succeeds in a fast-paced and competitive environment. Our Account Management team achieves margin and revenue growth, sets and maintains high standards of service and reliability and takes pride in their contributions. As such, we are committed to recruiting, training, and retaining intelligent and tenacious individuals. You will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long-term success of the partnership as well as prospect and on-board quality carriers to handle our growing volume of shipments.

What You'll Do

• Manage customers with historical freight; grow and expand relationships with them
• Develop, Grow, and Expand new customers onboarded by the Sales Team
• Collaborate with Sales Team to ensure that customer needs are understood and supported
• Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable
• Oversee and train operations to assist with daily tasks
• Carrier Vetting
• Provide useful and timely updates during shipment lifecycles
• Identify cross selling opportunities
• Source capacity to meet customer needs
• Assist with team to establish SOP’s for Truckload Operations
• Provide creative solutions for complex transportation situations as they arise

What We're Looking For

• Entrepreneurial and bold attitude paired with a confident personality
• Proven ability to manage detail on multiple projects simultaneously
• Strong understanding of truckload market, including all modes of transportation
• Excellent verbal/written communication skills and follow-thru abilities.
• Proactive problem-solving and negotiation aptitude.
• Strong work ethic with team mentality.