Logistics Account Manager - Drayage & Freight Ops

PCMC; City of Long Beach (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

PCMC is seeking an Account Manager in Long Beach, NY to develop and maintain customer relationships, manage the motor carrier network, and oversee daily account operations. You will coordinate high-volume shuttling, monitor performance, and drive service improvements while supporting billing, vendor compliance, and cross-functional collaboration.

You will also prepare reports, handle inquiries after hours, and contribute to proposals for prospective and existing accounts, ensuring timely updates

Qualifications

• 5 years of Drayage booking experience required.
• 3 years of experience with customer service and problem solving in trucking or similar industry.
• 2 year of experience with billing or accounts receivable preferred.
• Advanced Microsoft Excel skills.
• Experienced and comfortable with multiple computer programs.
• Organizational skills, able to meet deadlines.
• Able to communicate clearly and collaborate.
• Detail oriented and produces accurate work.
• Thorough knowledge of the intermodal supply chain, including drayage management and Marine Terminal/Rail Ramp principles.
• Full working knowledge of and experience with customer contracts.

Responsibilities

• Coordinate high volume shuttling and door-delivery operations.
• Create and distribute weekly productivity reporting.
• Serve as point of contact for customer accounts, to include after-hours monitoring.
• Lead and facilitate communication between motor carriers and shippers.
• Participate in selling services and generating new clients.
• Track and manage import/export delivery orders.
• Support terminals and work closely with operational areas where required.
• Work closely with the Terminal Operating System (TOS) to input orders, dispatch carriers, and invoice customers.
• Prepare shipping documents, customs clearance paperwork, and insurance forms.
• Track shipments, monitor delivery schedules, and provide ongoing updates to clients and stakeholders.
• Arrange storage and warehousing as necessary.
• Resolve issues and manage delays that may arise during the transportation process.
• Manage all billing, AP, and AR for assigned accounts.
• Support carrier vetting and compliance efforts, ensuring adherence to FMCSA regulations, insurance requirements, and safety protocols within the assigned carrier network.
• Develop and apply customer retention practices, monitoring satisfaction levels for assigned accounts and escalating concerns as needed.
• Relay market trends, pricing feedback, and service needs gathered from customer and carrier interactions to support divisional strategy.
• Utilize Transportation Management Systems (TMS), CRM, and other logistics technology, providing feedback to support ongoing efficiency and process improvements.
• Assist in developing proposals and presentation materials for prospective and existing accounts.
• All other duties as assigned.

Skills

Drayage booking

Customer service

Problem solving

Communication

Negotiation

Multitasking

Contracts knowledge

Intermodal knowledge

Tools

Microsoft Excel

Job description

PCMC is seeking an Account Manager in Long Beach, NY to develop and maintain customer relationships, manage the motor carrier network, and oversee daily account operations. You will coordinate high-volume shuttling, monitor performance, and drive service improvements while supporting billing, vendor compliance, and cross-functional collaboration.

You will also prepare reports, handle inquiries after hours, and contribute to proposals for prospective and existing accounts, ensuring timely updates