Carrier Operations Coordinator (Onsite – Indianapolis)

Spot; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Spot Freight, Inc. in Indianapolis, IN, is seeking a Carrier Account Coordinator to support existing accounts, ensuring freight arrives safely and on time while meeting customer expectations.

You will handle load management, liaise with carriers, answer inquiries, and coordinate with Spot teams to maintain service commitments with empathy and promptness. The ideal candidate has 2+ years in customer service or sales, is proficient in MS Office, and thrives in a fast-paced environment with strong

Qualifications

• Previous sales or 2+ years of customer service experience.

Responsibilities

• Execute day-to-day operations to ensure customer satisfaction and resolve carrier inquiries.
• Coordinate load management with Spot stakeholders and internal teams.
• Answer incoming calls, audit load information, and enter load data when booking.
• Track and trace booked shipments as needed.

Skills

Microsoft Office Suite

Fast-paced environment

Entrepreneurial spirit

Organization

Adaptability

Decision-making

Job description

Spot Freight, Inc. in Indianapolis, IN, is seeking a Carrier Account Coordinator to support existing accounts, ensuring freight arrives safely and on time while meeting customer expectations.

You will handle load management, liaise with carriers, answer inquiries, and coordinate with Spot teams to maintain service commitments with empathy and promptness. The ideal candidate has 2+ years in customer service or sales, is proficient in MS Office, and thrives in a fast-paced environment with strong