Logistics Account Coordinator

BM2 Freight Services, Inc.; Covington (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

BM2 Freight Services, Inc. located at our Corporate Office in Covington, KY, seeks a full-time Account Coordinator to support the Account Representative team in daily operations and growth of accounts.

The ideal candidate has a Bachelor's degree, strong problem solving and communication skills, exceptional attention to detail, and experience in a high call-volume environment. This role offers a path toward sales-support and customer service advancement.

Qualifications

• Bachelor's degree required.
• Strong problem solving and critical thinking.
• Excellent attention to detail.
• Outstanding customer service and interpersonal communication.
• Experience in a high call-volume environment preferred.

Responsibilities

• Build loads in the transportation management system.
• Schedule shipments for pickup and delivery and provide updates to customers by phone and email.
• Coordinate with Logistics Coordinators to obtain PODs and tracking information.
• Assist in quoting customers and adapting to freight market conditions.
• Resolve operational obstacles as they arise and maintain customer satisfaction.

Skills

Communication

Customer service

Problem solving

Attention to detail

Interpersonal skills

Education

Bachelor's degree

Job description

Account Coordinator – Corporate Office, Covington, KY

BM2 Freight Services, Inc. is searching for a full-time Account Coordinator to work at our Corporate Office in Covington, KY. The Account Coordinator will be expected to assist their Account Representative’s team in the day-to-day operations as they develop, maintain, and grow accounts. The Account Coordinator position is perfect for an aspiring customer sales representative or someone interested in assisting sales for the long term.

At BM2 Freight, our No. 1 investment is our employees. We are looking for a professional with strong intrapersonal communication and relationship-building skills who is interested in advancing their sales career with an award-winning, growing company.

Account Coordinator responsibilities:

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across.

Our ideal candidate will have:

• Bachelor’s degree
• Strong problem solving and critical thinking skills
• Excellent attention to detail
• Exceptional customer service and interpersonal communication skills
• Previous experience in a high call volume environment preferred