Logistics Account Coordinator

KCH Transportation; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

KCH Transportation, a premier 3PL and freight brokerage based in Chattanooga, TN, is seeking an Account Support Representative to assist the Enterprise team with daily operations. You will help ensure shipments are scheduled, tracked, and documented accurately while keeping data clean across internal systems.

The ASR collaborates with Account Managers to support customer strategy, growth, and relationship management, handling routine updates and coordinating with customers on scheduling

Qualifications

• High school diploma or GED required.
• Some college or relevant coursework preferred.
• Minimum of 1–2 years of experience in logistics, operations, or administrative support roles.

Responsibilities

• Coordinate and confirm pick‑up and delivery appointments with carriers, warehouses, and customers.
• Provide proactive shipment tracking and status updates to internal teams and customers.
• Maintain accurate and up‑to‑date shipment and account data within the TMS.
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.).
• Assist Account Managers with back‑end account support, reporting, and operational follow‑up.
• Monitor shipments for potential issues and elevate exceptions to the Account Manager as needed.
• Support overall account accuracy, compliance, and service‑level expectations.

Skills

Highly organized

Detail-oriented

Multitasking

Effective communication

Team-oriented

Proactive

Education

High school diploma or GED

Some college/coursework

Tools

MS Office

TMS systems

Job description

KCH Transportation, a premier 3PL and freight brokerage based in Chattanooga, TN, is seeking an Account Support Representative to assist the Enterprise team with daily operations. You will help ensure shipments are scheduled, tracked, and documented accurately while keeping data clean across internal systems.

The ASR collaborates with Account Managers to support customer strategy, growth, and relationship management, handling routine updates and coordinating with customers on scheduling