Logan Delivery Specialist

Les Olson IT; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

401k match

Work-life Balance

Full Medical, Dental & Vision + HSA

Life Insurance

Volunteer Opportunities

Job summary

Les Olson IT is seeking a customer service specialist to provide hands-on, in-person support for Managed Print Services (MPS) clients. Travel locally to client sites to clean, service, and stock office equipment such as copiers, printers, scanners, and fax machines.

The role emphasizes professional interaction with customers, data gathering for billing, and a strong focus on delivering an excellent customer experience. Training is provided; no prior experience is required.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Professional appearance and face-to-face interaction are important.
• No prior experience required; training will be provided.

Responsibilities

• Provide hands-on, in-person customer service to MPS clients.
• Travel to customer locations in Cashe County and surrounding areas.
• Clean and maintain office equipment: copiers, fax machines, scanners, printers.
• Assist customers with organizing and managing supply stock (toner, paper, staples).
• Gather equipment data used for billing and service reporting.
• Offer face-to-face support and ensure a positive customer experience.

Skills

Communication skills

Interpersonal skills

Professional appearance

Willingness to learn

Customer service

Tools

Copiers

Printers

Scanners

Fax machines

Job description

About the role

• Our Managed Print Services (MPS) customer service specialists provide attentive hands‑on service to our print customers. The specialist will visit customer locations throughout Cashe County and surrounding areas to provide cleaning of office equipment (copiers, fax machines, scanners, printers), assist customers in setting up supply stocks (toner, paper, staples), gathering information from equipment to be used for billing, and provide face to face support and care for our customers. You will interact with many different people every day and are the face of our company. Therefore, it is extremely important that our customer service specialists have a very professional appearance with excellent communication and interpersonal skills.
• No experience is necessary in this field to apply for this position as we provide complete training. We are confident our training program will prepare you for a long and successful career. Our customer service staff is well respected throughout the United States for our professionalism, knowledge, and experience.

What you’ll do

• Provide hands‑on, in‑person customer service to Managed Print Services (MPS) clients.
• Travel to customer locations throughout Cashe County and surrounding areas.
• Clean and maintain office equipment, including copiers, fax machines, scanners, and printers.
• Assist customers with organizing and managing supply stock such as toner, paper, and staples.
• Gather equipment data used for billing and service reporting.
• Offer face‑to‑face support, ensuring a positive and professional customer experience.
• Represent the company with professionalism, excellent communication, and strong interpersonal skills.
• Participate in comprehensive training to develop expertise in MPS support—no prior experience required.

Qualifications

• Candidate must be over the age of 18
• Candidate must have the legal right to be employed in the United States
• Current, valid driver’s license
• Dependable transportation A personal vehicle will be used as part of this job.
• You will receive a mileage reimbursement to cover fuel and wear and tear on your vehicle.
• Professional appearance Basic Computer Skills Ability to lift 50+ lbs.
• Desire to study and learn
• Good communication and interpersonal skills
• Beneficial Skills: Mechanical ability
• Computer experience - software and hardware
• Computer networking experience
• Customer service experience
• Other: Frequent, random drug testing

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match
• Work‑life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities