Customer Service Specialist

Les Olson IT; Salt Lake City (UT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

Life Insurance

Local Volunteer Opportunities

Job summary

A leading technology service provider in Salt Lake City seeks a Customer Service Specialist to provide hands-on service to print customers. Responsibilities include visiting client locations, assisting with office equipment maintenance, and supporting supply setup. No prior experience needed as full training will be given. The role requires good communication skills and a professional appearance. This position offers a full-time schedule with various employee benefits, ensuring a supportive work environment.

Qualifications

• Candidate must be over the age of 18.
• Current, valid driver's license required.
• Dependable transportation is necessary.

Responsibilities

• Provide attentive hands-on service to print customers.
• Visit customer locations to clean office equipment.
• Assist customers in setting up supply stocks.

Skills

Good communication and interpersonal skills

Basic Computer Skills

Desire to study and learn

Job description

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Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Customer Service Specialist to join our image & print service team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• Life Insurance
• Local Volunteer Opportunities

What you'll do

• Our Managed Print Services (MPS) customer service specialists provide attentive hands-on service to our print customers.
• The specialist will visit customer locations throughout Utah County and surrounding areas to provide cleaning of office equipment (copiers, fax machines, scanners, printers).
• Assist customers in setting up supply stocks (toner, paper, staples).
• Gather information from equipment to be used for billing.
• Provide face to face support and care for our customers.
• You will interact with many different people every day and are the face of our company. Therefore, it is extremely important that our customer service specialists have a very professional appearance with excellent communication and interpersonal skills.

No experience is necessary in this field to apply for this position as we provide complete training. We are confident our training program will prepare you for a long and successful career. Our customer service staff is well respected throughout the United States for our professionalism, knowledge, and experience.

Requirements

• Candidate must be over the age of 18
• Candidate must have the legal right to be employed in the United States
• Current, valid driver's license
• Dependable transportation. A personal vehicle will be used as part of this job.
• You will receive a mileage reimbursement to cover fuel and wear and tear on your vehicle.
• Professional appearance
• Basic Computer Skills
• Ability to lift 50+ lbs.
• Desire to study and learn
• Good communication and interpersonal skills
• Beneficial Skills: Mechanical ability
• Computer experience - software and hardware
• Computer networking experience
• Other: Frequent, random drug testing

Job Type & Schedule

Job Type: Full-time, in-person

Schedule: Monday - Friday 8:00AM - 5:00 PM With opportunity for occasional overtime

Visit our website: lesolson.com