MPS Fleet OSR III

Canon Business Process Services, Inc.; New York (NY); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts

Job summary

Canon Business Process Services, Inc. in New York is seeking a Copy Operator to deliver high-quality print and copy services and to assist with basic troubleshooting of copiers and printers.

You will follow production processes and support the print center’s daily activities, including inventory checks and scheduling. The role requires knowledge of multi-function print devices, strong communication, and the ability to work with a remote team across locations.

Qualifications

• Associates Degree or equivalent experience.
• Fleet Management, MFD, SFD device knowledge, logistics, workflow.
• Some knowledge of multi-function print equipment including Canon, Ricoh etc.
• Proficient in Microsoft Word & Excel.
• Proficient in PowerPoint or other presentation software.
• Excellent relationship management skills.
• Excellent written and oral communication skills.
• A positive attitude & professional demeanor is desired as this position will require to interact effectively with all levels of management.
• Ability to manage digital inventory database.
• Ability to troubleshoot issues creatively and diplomatically.
• Strong process management capabilities.
• Ability to provide creative recommendations for process improvement.
• Strong organizational skills.
• Strong accountability skills.
• Strong Account Management Skills.
• Be able to work with a remote team spread across a wide geographical area.
• Project management skills.
• Ability to meet multiple and tight deadlines.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
• Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs.
• Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning.
• Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners.
• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided.
• Work with client to resolve complaint to client's satisfaction.
• Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• May possibly perform any of the following functions at the direction of the Site Manager:
• Send, receive and deliver faxes
• May be requested to perform document scanning
• Prepare mail/packages for shipping orders
• Provide light housekeeping such as making coffee and keeping conference rooms orderly
• Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
• May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager

Skills

Microsoft Word

Excel

PowerPoint

Relationship management

Communication

Time management

Attention to detail

Teamwork

Problem solving

Education

Associates Degree or equivalent experience

Tools

Canon equipment

Ricoh equipment

Job description

Overview

The Copy Operator will provide exceptional customer service and solutions for client's copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted
• Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs
• Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning
• Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners
• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client's satisfaction
• Help to open and close the print center; Assist in keeping the center neat and professional looking
• Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

May possibly perform any of the following functions at the direction of the Site Manager:

• Send, receive and deliver faxes
• May be requested to perform document scanning
• Prepare mail/packages for shipping orders
• Provide light housekeeping such as making coffee and keeping conference rooms orderly
• Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
• May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager

Qualifications

• Associates Degree or equivalent experience
• Fleet Management, MFD, SFD device knowledge, logistics, workflow
• Some knowledge of multi-function print equipment including Canon, Ricoh etc.
• Proficient in Microsoft Word & Excel
• Proficient in PowerPoint or other presentation software
• Excellent relationship management skills
• Excellent written and oral communication skills
• A positive attitude & professional demeanor is desired as this position will be required to interact effectively with all levels of management
• Ability to manage digital inventory database
• Ability to troubleshoot issues creatively and diplomatically
• Strong process management capabilities
• Ability to provide creative recommendations for process improvement
• Strong organizational skills
• Strong accountability skills
• Strong Account Management Skills
• Excellent written and verbal communications skills.
• Be able to work with a remote team spread across a wide geographical area.
• Project management skills
• Ability to meet multiple and tight deadlines

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)
• May encounter stressful situations
• Some travel may be required
• Varied schedules may be required

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!