Lodging Logistics Specialist

Team Housing Solutions, Inc.; Woodrow (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Team Housing Solutions, Inc. is seeking a Lodging Logistics Specialist to handle reservations and inquiries for clients across the US and globally. You will communicate with customers and hotels, manage bookings, changes and issues, and ensure accurate recording in systems.

The role requires attention to detail and strong organizational and communication skills. You will support roster management, market research, rate negotiations and project work within a collaborative team.

Qualifications

• One or more year(s) of experience in Reservations or Customer Service, Knowledge of reservation & accounting systems.
• Experience in Energy Corporate Housing and/or Hospitality is preferred.
• Skilled in customer service.
• Proficient in Microsoft Office.
• Strong attention to detail, accuracy, and problem-solving skills.
• Strong organizational skills.
• Effective communication and interpersonal skills.
• Team collaboration.
• Some college; A degree is preferred.

Responsibilities

• Manage incoming reservation inquiries via phone, email or online booking platforms and provide accurate information on availability and rates.
• Reserve lodging for THS Clients and update booking, accounting and funding systems.
• Handle cancellations, modifications and special requests from Clients or Guests.
• Follow Texas vs. out of Texas rate policies and calculate profitable margins.
• Create hotel proposals and assist Government Lodging Logistics Team as needed.
• Ensure hotels receive booking details, payments and clear instructions for check-in/out.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Interpersonal skills

Team collaboration

Education

Some college

A degree preferred

Tools

Microsoft Office

Job description

Team Housing Solutions is currently hiring for two positions with the following schedules:Shift 1: Monday–Friday | 2:00 PM - 11:00 PMShift 2: Wednesday–Sunday | 12:00 PM - 9:00 PMCandidates will be considered for either shift based on availability and business needs.About UsAt Team Housing Solutions, we deliver exceptional temporary lodging services to organizations deploying teams across the United States and globally. We build flexible, on-demand housing solutions by partnering with property owners, asset managers, and third-party providers, driving cost efficiency and operational agility for our clients.Our mission is to provide superior temporary lodging experiences through streamlined systems, impeccable service, and a collaborative spirit that values our dedicated team, supply partners, and clients alike.About the RoleThe Lodging Logistics Specialist is responsible for handling reservations and inquiries for Team Housing Solutions Clientele. The Lodging Logistics Specialist will communicate with customers and hotels/properties to assist with making reservations, managing cancellations, adjusting reservations, resolving any issues or concerns that may arise during the reservation and ensure that all reservations are accurately recorded and processed.Key ResponsibilitiesReservationsManage incoming reservation inquiries via phone, email or online booking platforms.Provide accurate information about room availability, rates, and hotel amenities to potential guests.Reserve lodging on behalf of THS Clients.Process reservations and update booking systems, accounting systems and funding systems with relevant information.Manage cancellations, modifications, and special requests from Clients or Guests.Follow in Texas vs. out of Texas rate policies and calculate profitable margins.Create hotel proposals.Support the Government Lodging Logistics Team in hotel research and bookings as needed.Hotel/Property CommunicationEnsure hotels receive booking details, CCAs, and payment.Communicate with hotels to ensure clear expectations and instructions on each reservation to ensure a smooth check in/check out process.Ensure guest swaps are managed appropriately, and rooms are cleaned between guests.Promptly resolve any hotel or guest, escalate the issue to Assistant Director of Client Services if needed.Work with hotels on discrepances or issues on behalf of the Client.Roster ManagementUpdate and maintain Client rosters.Track all reservations for Clients to meet their specific needs and requirements.Create rosters for new Clients.Complete roster audits as assignedReportsGenerate and compile reports for Clients to meet their specific needs and requirements.Send In House Reports to Clients as assigned/requested.ResearchConduct market research for specific locations or lodging requests.Rate negotiations with hotels/properties as needed.ProjectsSupport reservation department projects.Guest ServicesEnsure all guest services calls or emails are taken care of or passed along to Corporate Housing.Input all necessary work orders.All other duties as assigned.Some college; A degree is preferred.One or more year(s) of experience in Reservations or Customer Service, Knowledge of reservation & accounting systems.Experience in Energy Corporate Housing and/or Hospitality is preferred.Skilled in customer service.Proficient in Microsoft Office.Strong attention to detail, accuracy, and problem-solving skills.Strong organizational skills.Effective communication and interpersonal skills.Team collaboration.