Lodging Logistics Specialist

Team Housing Solutions, Inc.; New Braunfels (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Team Housing Solutions, Inc. is seeking a Lodging Logistics Specialist to manage reservations and inquiries for our client base. You will coordinate with hotels and clients to ensure accurate bookings, cancellations, and special requests, while maintaining clean and detailed records.

The role emphasizes strong customer service, organization, and teamwork within a hospitality-focused environment, supporting various lodging projects and guest services.

Qualifications

• Some college; a degree is preferred.
• 1+ year of experience in Reservations or Customer Service.
• Experience in Energy Corporate Housing and/or Hospitality is preferred.
• Proficient in Microsoft Office.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Handle reservations and inquiries via phone, email, or online platforms.
• Communicate with hotels/properties to confirm reservations and notes.
• Manage cancellations, changes, and special requests.
• Create rosters and track reservations for clients.
• Generate and send reports to clients as needed.
• Conduct market research for locations and lodging options.
• Support reservation department projects and guest services.

Skills

Customer service

Microsoft Office

Attention to detail

Organizational skills

Communication

Team collaboration

Education

Some college

Tools

Reservation systems

Accounting systems

Job description

Team Housing Solutions is currently hiring for two positions with the following schedules:

• Shift 1: Monday–Friday | 2:00 PM - 11:00 PM
• Shift 2: Wednesday–Sunday | 12:00 PM - 9:00 PM

Candidates will be considered for either shift based on availability and business needs.

About Us

At Team Housing Solutions, we deliver exceptional temporary lodging services to organizations deploying teams across the United States and globally. We build flexible, on-demand housing solutions by partnering with property owners, asset managers, and third-party providers, driving cost efficiency and operational agility for our clients.

Our mission is to provide superior temporary lodging experiences through streamlined systems, impeccable service, and a collaborative spirit that values our dedicated team, supply partners, and clients alike.

About The Role

The Lodging Logistics Specialist is responsible for handling reservations and inquiries for Team Housing Solutions Clientele. The Lodging Logistics Specialist will communicate with customers and hotels/properties to assist with making reservations, managing cancellations, adjusting reservations, resolving any issues or concerns that may arise during the reservation and ensure that all reservations are accurately recorded and processed.

Reservations

• Manage incoming reservation inquiries via phone, email or online booking platforms.
• Provide accurate information about room availability, rates, and hotel amenities to potential guests.
• Reserve lodging on behalf of THS Clients.
• Process reservations and update booking systems, accounting systems and funding systems with relevant information.
• Manage cancellations, modifications, and special requests from Clients or Guests.
• Follow in Texas vs. out of Texas rate policies and calculate profitable margins.
• Create hotel proposals.
• Support the Government Lodging Logistics Team in hotel research and bookings as needed.

Hotel/Property Communication

• Ensure hotels receive booking details, CCAs, and payment.
• Communicate with hotels to ensure clear expectations and instructions on each reservation to ensure a smooth check in/check out process.
• Ensure guest swaps are managed appropriately, and rooms are cleaned between guests.
• Promptly resolve any hotel or guest, elevate the issue to Assistant Director of Client Services if needed.
• Work with hotels on discrepancies or issues on behalf of the Client.

Roster Management

• Update and maintain Client rosters.
• Track all reservations for Clients to meet their specific needs and requirements.
• Create rosters for new Clients.
• Complete roster audits as assigned.

Reports

• Generate and compile reports for Clients to meet their specific needs and requirements.
• Send In House Reports to Clients as assigned/requested.

Research

• Conduct market research for specific locations or lodging requests.
• Rate negotiations with hotels/properties as needed.

Projects

• Support reservation department projects.

Guest Services

• Ensure all guest services calls or emails are taken care of or passed along to Corporate Housing.
• Input all necessary work orders.
• All other duties as assigned.

Qualifications

• Some college; A degree is preferred.
• One or more year(s) of experience in Reservations or Customer Service, Knowledge of reservation & accounting systems.
• Experience in Energy Corporate Housing and/or Hospitality is preferred.
• Skilled in customer service.
• Proficient in Microsoft Office.
• Strong attention to detail, accuracy, and problem-solving skills.
• Strong organizational skills.
• Effective communication and interpersonal skills.
• Team collaboration.