Hotel Reservations Specialist

Go Port; Merritt Island (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Go Port is seeking a Hotel Reservations Specialist to accurately book and coordinate hotel reservations, ensuring smooth operations behind the scenes. You will work with hotel partners and internal teams to manage high-volume bookings and maintain contractual compliance.

The role requires strong organization, extreme attention to detail, and the ability to communicate effectively. Weekend and holiday availability is expected to support customer experience.

Qualifications

• Experience in a hotel or lodging environment preferred.
• Strong problem-solving skills.
• Strong written communication with partners and internal teams.
• Excellent time management in a fast-paced environment.
• Highly organized with keen attention to detail.
• Ability to adapt to changing processes and systems.
• Independent work with collaboration across teams.
• Proficiency with standard business software (Office or Google Workspace).

Responsibilities

• Process hotel reservations within established deadlines.
• Coordinate with Customer Experience and Finance to ensure orders and invoices are accurate.
• Troubleshoot reservation issues to ensure smooth operations and customer satisfaction.
• Ensure bookings comply with hotel contracts and agreements.
• Communicate reservation details with hotel partners via email and phone.
• Keep internal systems updated with sold-out dates and partner information.
• Provide feedback to management on process gaps and improvements.
• Collaborate to identify automation opportunities and improve cross-functional workflows.
• Review procedures to improve accuracy and consistency for the team.
• Verify financial accuracy in orders and revisions.
• Maintain understanding of hotel reservation systems and Admin panel.
• Assist with special projects and additional support as needed.
• Additional duties may be assigned.

Skills

Hospitality experience

Problem solving

Written communication

Time management

Detail oriented

Process adaptability

Independent yet collaborative

Software proficiency

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Hotel Reservations Specialist

Functional Area: Reservations

FLSA Status: Exempt

POSITION SUMMARY:

The Hotel Reservations Specialist plays an important role in creating a seamless experience for our customers by accurately booking and coordinating hotel reservations, ensuring smooth operations behind the scenes. This position works closely with hotel partners and internal teams to manage high-volume reservations, resolve issues in real time, maintain accuracy, and ensure customer arrangements are completed efficiently and in alignment with contractual agreements. The ideal candidate is organized, extremely detail-oriented, and thrives in a collaborative environment where accuracy and communication directly impact the customer experience. This position requires schedule flexibility, including availability to work weekends and holidays.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

• Accurately process hotel reservations within established deadlines.


• Coordinate with internal teams, including Customer Experience and Finance, to ensure all orders and hotel invoices are accurate.


• Troubleshoot reservation-related issues, resolving any errors or changes to ensure smooth operations and customer satisfaction.


• Maintain a thorough understanding of all current contracts with hotel partners, ensuring that all bookings comply with contractual agreements.


• Communicate with hotel partners via email and phone to confirm and verify all customer reservation details.


• Collaborate with the Martech team to keep internal systems up to date with sold-out dates and other important information from hotel partners.


• Provide feedback to management on any process gaps and opportunities for improvement.


• Partner with internal teams to identify areas of improvement/automation for workflows to increase efficiency and create processes that support better communication and collaboration cross-functionally to support the customer experience.


• Participate in reviewing procedures, documentation, and internal processes to improve accuracy, consistency, and ease of use for team members.


• Review and verify financial accuracy in orders and revisions, ensuring compliance with all internal processes and workflows.


• Maintain a complete understanding of the hotel internal reservation systems and the Admin panel.


• Assist with special projects and additional support functions as needed


• Additional duties may be assigned as necessary.

SKILLS, REQUIREMENTS, AND CORE COMPETENCIES:

• Hospitality experience in a hotel or lodging environment (front desk, reservations, guest services, auditor) strongly preferred.


• Strong problem-solving skills, with the ability to resolve issues quickly and efficiently.


• Strong written communication skills for interaction with hotel partners and internal teams.


• Effective time management skills, capable of balancing and meeting multiple deadlines in a fast-paced environment.


• Highly organized and a keen attention to detail to ensure accuracy in all processes.


• Ability to adapt to changing processes, systems, and operational needs.


• Comfortable working independently while collaborating across teams


• Proficiency with computer systems, digital communication platforms, and standard business software (i.e. Microsoft Office, or Google Business Suite products)

WORK ENVIRONMENT:

• Primarily computer and digital communication based work in an office setting.


• Regularly involves collaboration across departments and external partners.


• May occasionally involve lifting, pushing, pulling up to 50 pounds.

The salary for this role is $50,000 annually.