Guest Experience & Reservations Specialist

Target Hospitality; Texas, United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Target Hospitality in Wisconsin is seeking a friendly front desk agent to greet guests, manage reservations, and provide information about lodge amenities and services.

The ideal candidate has customer service experience, strong communication skills, the ability to multitask across systems, and a detail-oriented, team-friendly work style in a fast-paced environment.

Qualifications

• At least 1 year of experience in customer service or hotel/resort reservations.
• Able to follow department goals and deliver exceptional customer service.
• Excellent communication, phone manners, and time-management skills.
• Strong multitasking ability across multiple systems in a fast-paced environment.
• Detail-oriented, energetic, and self-motivated with accurate typing.
• Ability to work independently and in a professional team.
• Proficient in written and spoken English.

Responsibilities

• Answer incoming calls in a friendly, energetic, and efficient manner.
• Provide guests with information regarding lodge amenities and services.
• Input reservations using INNfinity and other LMS systems.

Skills

Customer service

Communication skills

Multitasking

Time management

Typing

Teamwork

Written and spoken English

Tools

INNfinity LMS

Job description

Company Profile

Target Hospitality is the largest provider of remote turnkey housing solutions in the United States. Our team of seasoned experts provided everything our clients require including acquiring land at the best locations, safely fast track the construction process, client-orientated facilities management, specialized remote catering, remote transportation logistics, specialized security, and anything else our client requires or needs for their workforce housing.

Company Profile

Target Hospitality is the largest provider of remote turnkey housing solutions in the United States. Our team of seasoned experts provided everything our clients require including acquiring land at the best locations, safely fast track the construction process, client-orientated facilities management, specialized remote catering, remote transportation logistics, specialized security, and anything else our client requires or needs for their workforce housing.

Target Hospitality’s reputation for customer excellence serves as the standard by which industry leaders measure their success. It is our number one priority to help our customers reach their full economic potential by building trust and loyalty among all guests within our facilities. Our employees will do “whatever it takes” to ensure that each interaction is an experience of superior customer satisfaction!

Responsibilities

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Provide guests with information concerning the lodge amenities and services.
• Obtain the necessary information from guests and utilize INNfinity and any other relevant Lodging Management System (LMS) to input reservations.
  
  

Requirements

• The ideal candidate will have a least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Effective in following and achieving department goals.
• Exceptional Customer Service skills are essential for this position.
• Excellent communication skills, pleasant phone manners, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
• Detail-oriented, energetic, and self-motivated, able to type efficiently and accurately.
• Effective multitasking while remaining detail-oriented
• Ability to work independently as well as with a team of professionals
• Ability to communicate effectively; written and orally in English
  
  

Target Hospitality will modify this job description to reasonably accommodate any individual.