Lodging Reservations & Logistics Specialist

Team Housing Solutions; New Braunfels (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Team Housing Solutions in New Braunfels, TX is hiring a Lodging Logistics Specialist responsible for handling reservations and inquiries, communicating with hotels, and ensuring accurate processing across systems. You will manage cancellations, adjustments, and special requests while upholding rate policies and service standards.

Join a team focused on delivering dependable temporary housing solutions for clients nationwide.

Qualifications

• Some college; A degree is preferred.
• One or more year of experience in Reservations or Customer Service.
• Knowledge of reservation & accounting systems.
• Experience in Energy Corporate Housing and/or Hospitality is preferred.
• Skilled in customer service.
• Proficient in Microsoft Office.
• Strong attention to detail, accuracy, and problem-solving skills.
• Strong organizational skills.
• Effective communication and interpersonal skills.
• Team collaboration.

Responsibilities

• Manage incoming reservation inquiries via phone, email or online booking platforms.
• Provide accurate information about room availability, rates, and hotel amenities to potential guests.
• Reserve lodging on behalf of THS Clients.
• Process reservations and update booking systems, accounting systems and funding systems with relevant information.
• Manage cancellations, modifications, and special requests from Clients or Guests.
• Follow in Texas vs. out of Texas rate policies and calculate profitable margins.
• Create hotel proposals.
• Support the Government Lodging Logistics Team in hotel research and bookings as needed.
• Ensure hotels receive booking details, CCAs, and payment.
• Communicate with hotels to ensure clear expectations and instructions on each reservation to ensure a smooth check in/check out process.
• Ensure guest swaps are managed appropriately, and rooms are cleaned between guests.
• Promptly resolve any hotel or guest, escalate the issue to Assistant Director of Client Services if needed.
• Work with hotels on discrepancies or issues on behalf of the Client.
• Update and maintain Client rosters; track reservations to meet needs and requirements.
• Create rosters for new Clients and complete roster audits as assigned.
• Generate and compile reports for Clients; send In House Reports as assigned/requested.
• Conduct market research for specific locations or lodging requests; rate negotiations with hotels/properties as needed.
• Support reservation department projects.
• Input all necessary work orders and handle guest services calls or emails.

Skills

Reservation systems

Customer service

Communication

Attention to detail

Organizational skills

Team collaboration

Problem-solving

Customer inquiries handling

Education

Some college

Degree preferred

Tools

Microsoft Office

Booking platforms

Job description

Team Housing Solutions in New Braunfels, TX is hiring a Lodging Logistics Specialist responsible for handling reservations and inquiries, communicating with hotels, and ensuring accurate processing across systems. You will manage cancellations, adjustments, and special requests while upholding rate policies and service standards.

Join a team focused on delivering dependable temporary housing solutions for clients nationwide.