Adventureland Park 2027 - Lodging Guest Experience Agent

0911 Festival Fun Parks, LLC; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Adventureland Park in Iowa seeks a Lodging Guest Experience Agent to warmly greet guests, manage reservations, and check-in/out at the campground front desk, delivering a memorable guest experience.

The role emphasizes outstanding customer service, cash handling, and POS proficiency, with opportunities to use MS Office tools; evenings, weekends, and holidays may be required, and bilingual skills are a plus.

Qualifications

• High school diploma, GED, or equivalent preferred.
• 1+ year hospitality or front desk experience is a plus.

Responsibilities

• Greet and interact with guests in a warm, friendly, professional manner.
• Maintain a neat, clean, and professional appearance.
• Use property management system to make reservations, check-in/out guests, process payments, and handle cash.

Skills

Customer service

Hospitality

Front desk

POS systems

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Bilingual (Spanish)

Education

High school diploma or GED

Tools

Property management system

POS equipment

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality- the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The service driven Guest Experience Agent (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.

This role is essential in making a great first impression on our guests!

We are currently looking for a:

Adventureland Park 2027 - Lodging Guest Experience Agent

Roles & Responsibilities:

• Greet and interact with guests in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested
• Accurately process guest payments while maintaining PCI compliance
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
• Keep the front desk area clean and neat by sanitizing surfaces and office equipment
• Demonstrate a working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide guests with insightful information about other nearby parks and properties
• Inform guests of events and activities that may be occurring during their visit
• Promptly escalated any maintenance issues or emergencies to the appropriate authorities
• All other duties assigned by leadership

Education and Experience:

High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered

1+ year of previous hospitality or front desk experience a plus, but not required

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Ability to handle pressure and difficult situations with poise and finesse
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment, such as PC, software, and copier
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand in place for long periods of time
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds

Working Conditions:

• This role will be based in an indoor lodging setting, predominantly at the front desk of the campground
• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions and may need to reprioritize activities
• Subject to constant repetitive motion

Working at Adventureland is abou