Lodging Client Success Account Manager

Corpay; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Workspace in Wichita

Formal training

Medical/Dental/Vision

401k

PTO

Employee discounts

Virtual fitness

Job summary

Corpay Lodging is seeking a Client Service Account Manager in Wichita, KS to manage a portfolio of customers, maximize opportunities, and deliver premium customer care. You will report to the Senior Operations Manager and work within a CFG-focused framework to design and manage customized lodging programs for diverse business verticals.

The role emphasizes building long-term relationships, identifying growth opportunities, and delivering solutions that align with customer objectives, data

Qualifications

• 2-4 years customer service and/or account management experience.
• Excellent verbal and written communication skills.
• Superior interpersonal skills across levels.

Responsibilities

• Primary point of contact for all matters specific to assigned customers.
• Overseeing all daily activities for assigned customers.
• Expanding and building strong, long-term relationships with primary contacts and stakeholders.
• Identifying and nurturing growth opportunities within each assigned customer and communicating to a manager.
• Identifying objectives and challenges concerning savings, rate, rules and controls, and data visibility.
• Developing and proposing creative solutions to satisfy objectives and challenges.
• Identifying and resolving issues that could lead to attrition or inhibit growth.
• Assisting with and participating in customer account reviews.
• Conducting detailed customer surveys to uncover needs or issues.
• Identifying and securing tax exemptions where applicable.
• Providing constructive feedback to Lodging Management.
• Completing assigned monthly goals.
• Performing other duties as assigned.

Skills

Customer service

Account management

MS Excel

Verbal & written communication

Organizational skills

Team collaboration

Proactive mindset

Problem solving

Tools

MS Office

Job description

Corpay Lodging is seeking a Client Service Account Manager in Wichita, KS to manage a portfolio of customers, maximize opportunities, and deliver premium customer care. You will report to the Senior Operations Manager and work within a CFG-focused framework to design and manage customized lodging programs for diverse business verticals.

The role emphasizes building long-term relationships, identifying growth opportunities, and delivering solutions that align with customer objectives, data