Lodging Account Manager: Grow & Retain Top Clients

Corpay; Lexington (KY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401k enrollment

Virtual fitness

Generous PTO

Employee discounts

Philanthropy

Fun culture

Job summary

Corpay Lodging is seeking an Account Manager to nurture and grow existing client partnerships in the lodging sector. You will maintain deep knowledge of accounts and production trends, while coordinating with internal teams to ensure successful outcomes.

You will manage communications, resolve conflicts, and contribute to revenue growth, with travel as required and a focus on delivering superior service. A team-oriented, professional approach is essential in this role.

Qualifications

• Bachelor’s degree preferred or 3–5 years of account management experience.
• Strong negotiation, teaching, and reporting skills.
• Ability to work in a team environment and deliver superior service with accuracy.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Critical thinking and problem-solving skills.
• High level of professionalism and initiative.
• Excellent communication and interpersonal skills.
• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

Responsibilities

• Building and maintaining lasting client relationships, including extensive knowledge of accounts and client production trends.
• Managing client communications, conflict resolution, and compliance on deliverables and revenue.
• Collaborating with internal departments to ensure account success.
• Driving account retention and growth through strong performance and relationships.
• Monitoring and managing accounts according to key metrics.
• Communicating directly with clients via in-person, phone, and electronic channels.
• Conducting regular business reviews (monthly, quarterly, year-end) using internal reporting tools.
• Exhibiting knowledge of hotel industry and markets associated with client industry.
• Attending scheduled trainings, meetings, and events as assigned.
• Traveling as necessary to meet client needs.
• Performing other duties as assigned.

Skills

Account management

Negotiation

Communication

Team player

MS Office

Critical thinking

Professionalism

Initiative

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Corpay Lodging is seeking an Account Manager to nurture and grow existing client partnerships in the lodging sector. You will maintain deep knowledge of accounts and production trends, while coordinating with internal teams to ensure successful outcomes.

You will manage communications, resolve conflicts, and contribute to revenue growth, with travel as required and a focus on delivering superior service. A team-oriented, professional approach is essential in this role.