Associate Account Manager

Expedia; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Generous time-off

Parental leave

Flexible work model

Job summary

Expedia Group brands power global travel for everyone, everywhere. The Account Management team drives growth and success for hotel and lodging partners by leveraging data, market insights, and consultative commercial conversations.

Our Associate Account Manager role focuses on developing foundational account management, sales, and negotiation skills while collaborating with lodging partners to identify opportunities and overcome business challenges for mutual success.

Qualifications

• Bachelor's degree or equivalent (description present in ad)

Responsibilities

• Build and maintain relationships with hotel and lodging partners and key decision-makers.
• Conduct regular partner conversations to understand business objectives, challenges, and growth opportunities.
• Support account planning activities designed to increase partner engagement and business performance.
• Identify revenue growth opportunities within assigned accounts through data analysis and partner conversations.
• Conduct commercial discussions focused on improving visibility, competitiveness, conversion, and overall partner performance.

Skills

Partner relationship management

Data analysis

Negotiation

Sales orientation

Education

Bachelor's degree

Tools

CRM systems

AI tools

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Associate Account Manager

Introduction to the Team

The Account Management team drives growth and success for hotel and lodging partners by leveraging data, market insights, and consultative commercial conversations. Our team helps partners improve competitiveness, increase revenue, and maximize value from our platform while building long-term strategic relationships.

As an Associate Account Manager, you will develop foundational account management, sales, and negotiation skills while working closely with lodging partners to identify opportunities, solve business challenges, and drive mutual success.

In This Role, You Will

Partner Relationship Management

• Build and maintain relationships with hotel and lodging partners and key decision-makers.
• Conduct regular partner conversations to understand business objectives, challenges, and growth opportunities.
• Support account planning activities designed to increase partner engagement and business performance.
• Develop knowledge of partner business models, industry trends, and competitive landscapes.
• Build credibility with partners through data-driven recommendations and consultative discussions.

Commercial Growth & Business Development

• Identify revenue growth opportunities within assigned accounts through data analysis, market trends, and partner conversations.
• Conduct commercial discussions focused on improving visibility, competitiveness, conversion, and overall partner performance.
• Influence partner decisions through insights, recommendations, and value-based selling techniques.
• Support the negotiation of commercial programs, promotions, and initiatives that drive mutual business growth.
• Demonstrate curiosity and a proactive approach to uncovering new business opportunities and expanding partner engagement.
• Use performance metrics and KPIs to identify risks and recommend actions that improve partner success.

Data, Insights & Problem Solving

• Analyze account performance data to identify trends, opportunities, and areas for improvement.
• Guide partners using market insights and performance recommendations that support business goals.
• Gather and interpret information to develop practical solutions for partner business needs.
• Contribute to business cases, recommendations, and commercial initiatives under the guidance of senior team members.
• Learn how business decisions impact partner performance and company outcomes.

Commercial Acumen & Negotiation

• Develop a working knowledge of commercial agreements, contract terms, and standard negotiation practices.
• Learn when and how to partner with legal and internal stakeholders to support contract modifications.
• Build confidence conducting commercial conversations and navigating partner objections.
• Assist in evaluating the costs, benefits, and risks of potential business solutions.
• Develop understanding of stakeholder decision-making processes and influence strategies.

Product & Market Knowledge

• Build expertise in company products, tools, technologies, and partner solutions.
• Understand how products and services create value for partners and customers.
• Develop awareness of competitor offerings and market dynamics.
• Learn how to position company solutions effectively in a competitive marketplace.

What to Expect

• Engage with partners daily through a high volume of outbound phone calls, emails, and virtual meetings.
• Manage a portfolio of accounts while balancing multiple priorities, deadlines, and partner needs.
• Build relationships and influence business decisions through proactive outreach and consistent follow-up.
• Work in a fast-paced environment where priorities, partner needs, and market conditions can change quickly.
• Use data, insights, and performance metrics to prepare for partner conversations and identify growth opportunities.
• Maintain accurate records of partner interactions, action plans, and account activities within internal systems.
• Work across multiple digital tools and platforms, including CRM systems, reporting dashboards, productivity software, and AI-enabled solutions to manage workflows, analyze data, and support partner engagement.

Experience & Qualifications

Bachelor's degree or equi