Lockbox Team Lead — Banking Operations & Training

careers-fult; East Petersburg (Lancaster County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer match

Paid time off & holidays

Parental leave

Educational assistance

Job summary

Fulton Bank in East Petersburg, PA, seeks a Lockbox Team Leader to coordinate daily operations and ensure deadlines for customer accounts are met. The role involves training staff, updating procedures, and serving as a technical resource for lockbox software and equipment.

In this full-time, on-site position, you will support payroll processing, perform reconciliations, and escalate issues as needed while ensuring high-quality customer service and accuracy in all postings.

Qualifications

• 2+ years banking operations experience.
• 1+ year supervisory experience preferred.
• Strong attention to detail and accuracy.
• Ability to train and coach staff.

Responsibilities

• Coordinate morning prep and QA inbound mail; liaise with courier/service teams.
• Train and mentor staff; update procedures and SOPs; support product updates.
• Serve as SME on lockbox apps and equipment; troubleshoot issues with vendors.
• In supervisor's absence, manage payroll data and daily reconciliations.

Skills

Banking operations

Supervisory experience

Customer service

Education

High School Diploma or equivalent

Tools

Workforce payroll system

General Ledger

OPEX equipment

TMS processing software

Ceresoft processing software

CertainScan scanning software

Nautilus

Signature

Aperio

Job description

Fulton Bank in East Petersburg, PA, seeks a Lockbox Team Leader to coordinate daily operations and ensure deadlines for customer accounts are met. The role involves training staff, updating procedures, and serving as a technical resource for lockbox software and equipment.

In this full-time, on-site position, you will support payroll processing, perform reconciliations, and escalate issues as needed while ensuring high-quality customer service and accuracy in all postings.