Lockbox Data Entry Specialist – Payments Processing

KeyBank; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank in Brooklyn, OH is seeking a Lockbox Extractor to open, prepare, and extract payments from incoming mail in a high-volume environment.

You will key payment data for exceptions, support quality checks, and collaborate with teammates to meet production goals in a fast-paced setting.

Requirements include a high school diploma and strong attention to detail; experience with data entry and routine procedures is preferred.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and accuracy.
• Ability to perform repetitive tasks and data entry for extended periods.
• Comfort working in a fast-paced, production-driven environment.
• Ability to follow written and verbal instructions.
• Basic computer and keyboarding skills.
• Dependable with a strong attendance record.

Responsibilities

• Open and extract contents from incoming mail, including checks, remittance documents, and correspondence.
• Sort and batch payments and documents according to established procedures.
• Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing.
• Review extracted items for completeness and accuracy.
• Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents.
• Key payment and remittance data for exception items into designated systems with a high level of accuracy.
• Ensure keyed information aligns with source documents and meets quality standards.
• Escalate unresolved or non-standard exceptions per established guidelines.
• Meet daily production, accuracy, and quality benchmarks.
• Follow all security, confidentiality, and compliance requirements related to financial information.
• Maintain an organized work area and adhere to clean desk and mail handling policies.
• Collaborate with team members and leads to support workflow and operational goals.

Skills

Attention to detail

Data entry

Repetitive tasks

Fast-paced environment

Follow instructions

Basic computer skills

Dependable attendance

Education

High school diploma or equivalent

Job description

KeyBank in Brooklyn, OH is seeking a Lockbox Extractor to open, prepare, and extract payments from incoming mail in a high-volume environment.

You will key payment data for exceptions, support quality checks, and collaborate with teammates to meet production goals in a fast-paced setting.

Requirements include a high school diploma and strong attention to detail; experience with data entry and routine procedures is preferred.