Lockbox Extractor Specialist

KeyCorp; Brooklyn (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyCorp in Brooklyn, Ohio is seeking a Lockbox Extractor to open, prepare, and extract incoming customer payment mail in a high-volume environment. You will also support exception handling by accurately keying payment data when items cannot be processed through automated workflows.

The role requires attention to detail, accuracy, and the ability to work in a fast-paced production setting, with daily production and quality benchmarks.

Qualifications

• High school diploma or equivalent.
• Attention to detail and accuracy.
• Ability to perform repetitive data entry tasks.
• Comfort in a fast-paced, production-driven environment.
• Ability to follow written and verbal instructions.
• Basic computer and keyboarding skills.
• Dependable with good attendance.

Responsibilities

• Open and extract contents from incoming mail, including checks and remittance documents.
• Sort and batch payments and documents according to procedures.
• Remove obstructions to prepare items for imaging and processing.
• Review extracted items for completeness and accuracy.
• Identify and research exceptions such as missing or damaged documents.
• Key payment and remittance data into designated systems with accuracy.
• Ensure keyed information aligns with source documents and meets quality standards.
• Escalate unresolved or non-standard exceptions per guidelines.
• Meet daily production, accuracy, and quality benchmarks.
• Follow security, confidentiality, and compliance requirements.
• Maintain organized work area and adhere to mail handling policies.
• Collaborate with team members and leads to support workflow goals.

Skills

Attention to detail

Data entry

Follow instructions

Keyboarding

Reliability

Fast-paced environment

Repetitive tasks

Check handling

Exceptional keying

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday from 7:30am-4:00pm or 8:00am-4:30pm

Job Summary

The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success.

Key Responsibilities

• Open and extract contents from incoming mail, including checks, remittance documents, and correspondence
• Sort and batch payments and documents according to established procedures
• Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing
• Review extracted items for completeness and accuracy
• Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents
• Key payment and remittance data for exception items into designated systems with a high level of accuracy
• Ensure keyed information aligns with source documents and meets quality standards
• Escalate unresolved or non-standard exceptions per established guidelines
• Meet daily production, accuracy, and quality benchmarks
• Follow all security, confidentiality, and compliance requirements related to financial information
• Maintain an organized work area and adhere to clean desk and mail handling policies
• Collaborate with team members and leads to support workflow and operational goals

Required Qualifications

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Ability to perform repetitive tasks and data entry for extended periods
• Comfort working in a fast-paced, production-driven environment
• Ability to follow written and verbal instructions
• Basic computer and keyboarding skills
• Dependable with a strong attendance record

Preferred Qualifications

• Previous experience in a lockbox, banking, mailroom, or payment processing environment
• Prior data entry or exception keying experience
• Experience handling checks or financial documents
• Familiarity with quality metrics and production standards

Work Environment & Physical Requirements

• Sitting or standing for extended periods
• Repetitive hand, wrist, and keyboarding motions
• Frequent handling of mail, paper documents, and envelopes
• Ability to lift and move mail trays or bins as required

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.