High-Volume Lockbox Data Entry Specialist

KeyBank; Cincinnati (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Job summary

KeyBank is seeking a Utility Lockbox Processor in Cincinnati, Ohio to handle utility payments via lockbox services, performing high-volume data entry and ensuring accuracy in payment detail, balancing batches, and maintaining security and confidentiality.

You will open and sort mail, extract checks, verify information, and scan documents, while resolving discrepancies and meeting daily productivity goals in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in data entry, payment processing, lockbox, banking, or operations preferred.
• Strong keyboarding and numeric data entry skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to perform repetitive tasks while maintaining high levels of accuracy.

Responsibilities

• Open, sort, and prepare incoming utility payment mail for processing.
• Extract checks, remittance stubs, and related payment documents from envelopes.
• Verify payment information and identify exceptions requiring additional review.
• Perform high-volume data entry of payment information into processing systems.
• Balance payment batches and reconcile processed transactions.
• Scan and image payment documents according to established procedures.
• Research and resolve payment discrepancies, missing information, and processing exceptions.
• Meet daily productivity, quality, and turnaround time requirements.
• Adhere to all security, compliance, and confidentiality guidelines for handling customer financial information.
• Maintain accurate records and documentation of processed transactions.
• Support departmental goals and assist with other lockbox processing tasks as assigned.

Skills

Data entry

Keyboarding

Attention to detail

Teamwork

Microsoft Office

Repetitive tasks

Education

High school diploma or equivalent

Tools

Lockbox systems

Banking operations

Job description

KeyBank is seeking a Utility Lockbox Processor in Cincinnati, Ohio to handle utility payments via lockbox services, performing high-volume data entry and ensuring accuracy in payment detail, balancing batches, and maintaining security and confidentiality.

You will open and sort mail, extract checks, verify information, and scan documents, while resolving discrepancies and meeting daily productivity goals in a fast-paced environment.