Lock Desk Analyst — Optimal Blue Admin & Pricing

Elliman Capital; Miami (FL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Elliman Capital, a division of Associated Mortgage Bankers, Inc., is seeking a Lock Desk Analyst to own day-to-day lock desk operations in Optimal Blue and Encompass. You will be the go-to resource for Loan Officers on pricing and lock questions, and lead on building out the Optimal Blue platform.

This hybrid role is based in our Miami, FL office. This role requires 2+ years of lock desk or secondary marketing experience, strong knowledge of Optimal Blue and Encompass, and a proactive,

Qualifications

• 2+ years of hands-on lock desk or secondary marketing experience at a mortgage lender.
• Strong working knowledge of Optimal Blue.
• Strong working knowledge of Encompass.
• Solid understanding of locks, extensions, relocks, pricing adjustments, and investor lock confirmations.
• Highly organized, with strong attention to detail across a busy pipeline.
• Responsive and comfortable communicating directly with Loan Officers under time pressure.

Responsibilities

• Process new locks, extensions, relocks, and lock cancellations accurately and on time.
• Apply and verify pricing adjustments, LLPAs, and approved price exceptions.
• Obtain, review, and reconcile investor lock confirmations.
• Monitor lock expirations across the pipeline and proactively flag upcoming expirations to Loan Officers and Operations.
• Keep lock data in Encompass accurate and consistent with Optimal Blue and investor records.
• Respond quickly to Loan Officer pricing and lock questions throughout the day.
• Maintain clear documentation of lock activity, exceptions, and approvals.
• Serve as the primary Optimal Blue administrator, including user setup, permissions, and ongoing maintenance.
• Build out and configure Optimal Blue settings, including lock desk rules, extension and relock policies, pricing policies, and product setup.
• Partner with IT and AI/automation professionals to streamline lock desk workflows and the Optimal Blue to Encompass integration.
• Draft and maintain written procedures for lock desk processes.
• Identify manual steps that can be automated or simplified.

Tools

Optimal Blue

Encompass

Job description

Elliman Capital, a division of Associated Mortgage Bankers, Inc., is seeking a Lock Desk Analyst to own day-to-day lock desk operations in Optimal Blue and Encompass. You will be the go-to resource for Loan Officers on pricing and lock questions, and lead on building out the Optimal Blue platform.

This hybrid role is based in our Miami, FL office. This role requires 2+ years of lock desk or secondary marketing experience, strong knowledge of Optimal Blue and Encompass, and a proactive,