Lock Desk Analyst

Averra Financial, Inc.; Plano (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Averra Financial is seeking a detail-oriented Lock Desk Analyst to support daily mortgage pricing and rate-lock operations in our Plano, TX office. You will verify rate-lock requests, monitor expirations, and assist brokers and internal teams with timely, accurate pricing.

The role requires strong knowledge of mortgage lending, excellent data accuracy, and the ability to manage multiple time-sensitive tasks in a fast-paced environment.

Qualifications

• Requires strong attention to detail and ability to maintain accurate records.
• Experience with mortgage lending operations or rate-lock processing is preferred.
• Proficient in Microsoft Office and able to learn pricing platforms and mortgage systems.

Responsibilities

• Process, review, and maintain mortgage rate-lock requests per policies and guidelines.
• Verify loan details, lock terms, expiration dates for accuracy.
• Handle extensions, relocks, cancellations, and renegotiations per investor requirements.
• Analyze pricing data to identify discrepancies and escalate issues.
• Respond to inquiries from mortgage brokers and internal stakeholders about rate locks and pricing.
• Monitor lock expirations and manage time-sensitive requests to avoid delays.

Skills

Attention to detail

Time management

Communication

Mortgage pricing

Analytical thinking

Customer service

Education

High School Diploma

Tools

Microsoft Office

Pricing platforms

Mortgage systems

LOS / PPE

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lock Desk Analyst

Capital Markets Full Time Plano Corp Office, Plano, TX, US

Position Summary

Averra Financial is seeking a detail-oriented Lock Desk Analyst to support daily mortgage pricing and rate-lock operations within our wholesale lending business. This position is responsible for analyzing and processing rate-lock requests, reviewing pricing and loan-level information for accuracy, monitoring lock activity and expirations, researching discrepancies, and supporting internal teams and mortgage broker partners. The ideal candidate has a strong understanding of mortgage lending and rate-lock procedures, analytical and problem-solving skills, and the ability to manage time-sensitive requests while maintaining pricing accuracy and providing responsive service.

Essential Duties and Responsibilities

• Process, review, and maintain mortgage rate-lock requests in accordance with established policies, pricing guidelines, and operational procedures.
• Verify loan details, lock terms, expiration dates, and other applicable information for accuracy and completeness.
• Process lock extensions, relocks, cancellations, renegotiations, and other lock-related changes in accordance with company guidelines and applicable investor requirements.
• Analyze loan scenarios and pricing information to identify discrepancies, research issues, and escape exceptions or approvals as appropriate.
• Respond to inquiries from mortgage brokers, Account Executives, Sales, Loan Operations, and other internal stakeholders regarding rate locks, pricing, and lock status.
• Monitor lock expirations and pending requests to support timely processing and minimize avoidable errors or missed deadlines.
• Maintain accurate and complete documentation of lock activity, pricing adjustments, approvals, and related communications.
• Assist with daily reporting, pipeline monitoring, reconciliation, and identification of lock-related discrepancies or trends.
• Follow established controls, approval requirements, and applicable compliance procedures.
• Collaborate with cross-functional partners to resolve issues and improve the efficiency and consistency of lock desk operations.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in mortgage lending, mortgage operations, rate-lock processing, pricing, or a related financial services function.
• Strong attention to detail and demonstrated ability to maintain accurate records.
• Effective written and verbal communication skills.
• Ability to analyze information, manage multiple requests, prioritize time-sensitive work, and meet established service-level expectations.
• Proficiency with Microsoft Office applications and the ability to learn mortgage lending systems and pricing platforms.
• Ability to work on-site during established business hours.

Preferred Qualifications

• Experience supporting a wholesale mortgage lender or working directly with mortgage brokers.
• Familiarity with mortgage rate sheets, loan-level pricing adjustments (LLPAs), lock periods, extensions, relocks, and renegotiations.
• Experience with a loan origination system (LOS), product and pricing engine (PPE), or mortgage lock desk platform.
• Experience working with Non-QM mortgage products and investor-specific guidelines.
• Experience working within established turnaround times and service-level agreements.
• Accuracy and attention to detail
• Analytical thinking and problem-solving
• Customer service and broker support
• Organization and time management
• Clear communication and collaboration
• Accountability and follow-through
• Adaptability in a deadline-driven environment

This is an on-site position based at Averra Financial's Plano, Texas office. The role requires regular collaboration with internal departments and may involve managing a high volume of time-sensitive requests during periods of market volatility or elevated loan activity.

Physical Requirements

The position primarily involves desk-based work, computer use, telephone communication, and sustained attention to electronic records and operational workflows. Reasonable accommodations will be provided as required by applicable law.

Averra Financial is an equal opportunity employer and makes employment decisions in accordance with applicable federal, state, and local laws.