Location Support Specialist - Office & Customer Care

Kendall Group; Lansing, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group in Lansing, MI is seeking a Location Support Representative to handle incoming calls, greet customers and provide general office support. This role supports the Kendall Electric division and requires strong Microsoft Office skills and professional communication.

Work involves directing callers, processing payments, maintaining reports and collaborating with team members to ensure smooth daily operations in a fast-paced office environment.

Qualifications

• 2 years of Receptionist/Office Assistant experience.
• Experience with multi-line switchboard and Microsoft Office (Excel, Word, Teams).
• Strong verbal and written communication; ability to work independently and in a team.
• High school diploma or GED; ability to manage tasks and calendar coordination.

Responsibilities

• Direct incoming calls.
• Greet customers and assist them with inquiries.
• Utilize Microsoft Office systems for daily tasks.
• Maintain and support business processes.
• Process payments and create reports as needed.
• Establish relationships with customers and team members.

Skills

Receptionist/Office Assistant

Microsoft Office proficiency

Communication skills

Time management

Teamwork

Problem solving

Organization

Education

High School Diploma or GED

Tools

Excel

Word

Teams

Office

Job description

The Kendall Group in Lansing, MI is seeking a Location Support Representative to handle incoming calls, greet customers and provide general office support. This role supports the Kendall Electric division and requires strong Microsoft Office skills and professional communication.

Work involves directing callers, processing payments, maintaining reports and collaborating with team members to ensure smooth daily operations in a fast-paced office environment.