Location Support Representative - Kendall Electric

The Kendall Group, Inc.; Knoxville (TN); On-site; USD 29,000 - 42,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Location Support Representative to greet customers, answer calls, and support front-office operations in our Knoxville location.

You will utilize Microsoft Office, process payments, and help maintain efficient business processes while building relationships with customers and team members. Ideal candidates have 2+ years of receptionist/office assistant experience, strong communication skills, and the ability to multi-task in a fast-paced office environment.

Qualifications

• High school diploma or GED required.
• 2+ years of receptionist/office assistant experience preferred.
• Strong communication, organization, and multitasking abilities.
• Experience with multi-line switchboard and Microsoft Office applications (Excel, Word, Teams).

Responsibilities

• Direct incoming calls and greet customers in a professional manner.
• Provide general office support and maintain business processes.
• Prepare and distribute reports and documents as needed.
• Process payments and help maintain accurate records.
• Collaborate with team members and support Territory Manager as needed.

Skills

Communication

Time management

Teamwork

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Territory/Location Manager, the Location Support Representative role will be primarily responsible for directing incoming calls, greeting customers, and general office support.Exciting work you will do:The essential duties and responsibilities of the Location Support Representative position will consist of, but are not limited to, the following:Directing incoming callsGreeting customersUtilizing Microsoft Office systemsMaintaining and supporting business processesProcessing paymentsEstablish relationships with customers and team membersCreating detailed reportsPerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and CollaborationDecision QualityDisplaying Technical ExpertiseTime ManagementSafety ConsciousWhat you’ll need:Work Experience: 2 Years of Receptionist/Office Assistant ExperienceEducation: High School Diploma or GED equivalentAnalytics/Computer Skills: Prior experience and familiarity of multi-line switchboard and Microsoft Office Systems: Excel, Word, Teams, and OfficeOrganization Skills: Excellent work ethic, good verbal, time management and communication skills; ability to work independently and as a part of a team; ability to multi-taskCross-functional skills: Ability to work effectively in a team environment and through the direction of a Territory Manager; work well with others, and ability to explain your work and/or train them on your effortsCommunication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to frequently sitPhysical Environment: Normal Office EnvironmentQualifications we prefer but don’t require:3+ years of recent Office Assistant or Receptionist experienceThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.