Location Support Representative - Kendall Electric

The Kendall Group, Inc.; Lansing (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

The Kendall Group in Lansing, MI is seeking a Location Support Representative to direct calls, greet customers, and provide general office support within a fast-paced, employee-owned environment.

You will use Microsoft Office (Excel, Word, Teams) and a multi-line switchboard, maintain business processes, and assist with payments and reporting while building strong relationships with customers and teammates.

Qualifications

• 2+ years of receptionist or office assistant experience.
• High School Diploma or GED or equivalent.
• Proficient with Microsoft Office (Excel, Word, Teams).

Responsibilities

• Direct incoming calls and greet customers.
• Provide general office support and coordinate tasks.
• Maintain and support business processes and reporting.
• Process payments and establish relationships with customers and team members.
• Create detailed reports and assist Territory Manager as needed.

Skills

Receptionist experience

Communication skills

Time management

Teamwork

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

Teams

Multi-line switchboard

Job description

About The Kendall Group

About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary

Reporting to the Territory/Location Manager, the Location Support Representative role will be primarily responsible for directing incoming calls, greeting customers, and general office support.

Exciting work you will do

• Directing incoming calls
• Greeting customers
• Utilizing Microsoft Office systems
• Maintaining and supporting business processes
• Processing payments
• Establish relationships with customers and team members
• Creating detailed reports
• Perform other duties as assigned

Competencies you possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Decision Quality
• Displaying Technical Expertise
• Time Management
• Safety Conscious

What you’ll need

Work Experience

2 Years of Receptionist/Office Assistant Experience

Education

High School Diploma or GED equivalent

Analytics/Computer Skills

Prior experience and familiarity of multi-line switchboard and Microsoft Office Systems: Excel, Word, Teams, and Office

Organization Skills

Excellent work ethic, good verbal, time management and communication skills; ability to work independently and as a part of a team; ability to multi-task

Cross-functional skills

Ability to work effectively in a team environment and through the direction of a Territory Manager; work well with others, and ability to explain your work and/or train them on your efforts

Communication Skills

Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills

Physical, Mental and Visual Skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to frequently sit

Physical Environment

Normal Office Environment

Qualifications we prefer but don’t require

3+ years of recent Office Assistant or Receptionist experience

The Kendall Group is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Learn more about our company, benefits, and culture here

Learn more about our company, benefits, and culture here.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.