Shift Supervisor: Lead Guest Experience & Team

Family Entertainment Group; Woodford (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Family Entertainment Group is seeking a Shift Supervisor to support daily facility operations and assist the General Manager in delivering a high-quality guest experience.

You will supervise staff during scheduled shifts, address customer concerns, and ensure adherence to company policies and procedures. The role demands strong leadership, effective communication, and a focus on safety and guest satisfaction.

Qualifications

• Leadership experience and strong communication skills expected.
• Ability to handle customer service situations calmly and effectively.
• Experience as a Senior Arcade Attendant or similar is preferred.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations
• Delegate tasks and oversee project completion
• Identify and address operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Support staff training and assist in implementing updated policies and procedures
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess needs, and deliver solutions that meet expectations
• Provide accurate information regarding games, merchandise, and facility features
• Demonstrate the use of games or equipment as needed
• Resolve guest issues promptly to ensure satisfaction
• Collaborate with General Manager to assess employee performance and development

Skills

Leadership

Communication

Customer service

Education

High School Diploma

Job description

Family Entertainment Group is seeking a Shift Supervisor to support daily facility operations and assist the General Manager in delivering a high-quality guest experience.

You will supervise staff during scheduled shifts, address customer concerns, and ensure adherence to company policies and procedures. The role demands strong leadership, effective communication, and a focus on safety and guest satisfaction.