Guest Experience & Location Ops Lead

Family Entertainment Group LLC; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Family Entertainment Group is seeking a Location Supervisor to support the General Manager in daily operations, lead by example, and foster a safe, clean, and engaging environment for guests and Playmakers.

You will supervise and develop staff, manage scheduling and payroll, and help achieve revenue and operational targets while ensuring exceptional guest experiences. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of leadership experience in amusement, hospitality, retail, entertainment, or related customer service preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate and develop team members while delivering exceptional customer service.
• Proficient with Microsoft Office and basic business applications.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds with/without accommodation.

Responsibilities

• Support daily location operations while leading by example and upholding Family Entertainment Group values.
• Supervise, coach, train, and develop team members for high performance and guest service.
• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action as needed.
• Oversee daily operations including opening/closing, cash handling, inventory, and facility presentation.
• Ensure games and equipment are clean, operational, and well-maintained.
• Resolve guest concerns professionally and create memorable guest experiences.
• Assist the GM in achieving revenue, profitability, and operational objectives.
• Maintain compliance with company policies, safety standards, and regulations.
• Complete required reports, participate in training, and perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Family Entertainment Group is seeking a Location Supervisor to support the General Manager in daily operations, lead by example, and foster a safe, clean, and engaging environment for guests and Playmakers.

You will supervise and develop staff, manage scheduling and payroll, and help achieve revenue and operational targets while ensuring exceptional guest experiences. Flexibility for evenings, weekends, and holidays is required.