Location Manager (Washington DC)

Artechouse; Washington (District of Columbia); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, and vision insurance

Creative coworkers

Job summary

ARTECHOUSE in Washington DC is seeking an experienced location manager to lead daily operations, team development, and guest experiences across our immersive spaces.

The role requires 3-5 years in operations management, facility coordination with vendors, and a commitment to maintaining the brand culture. You will oversee a ~15-person team, schedule four full days with weekend coverage, and work with the Operations Director to drive excellence.

Qualifications

• 3-5 years of operations management experience in a fast-paced environment.
• Experience in facility management, including maintenance and working with vendors/contractors.
• Strong decision-making skills related to personnel, safety, and facilities.
• Excellent communication and high attention to detail.

Responsibilities

• Lead all day-to-day operations including space maintenance and exhibition operations.
• Manage a team of approximately 15 staff.
• Oversee 4 full-day shifts per week, including 2 weekend days.
• Ensure visitor experience remains consistently excellent.
• Oversee vendors, contractors, cleaners, security, and building codes.
• Oversee hiring and training of all staff and managers.
• Maintain quality control standards across all staff and departments.
• Delegate tasks, coach staff, and drive best practices for efficiency.
• Collaborate with the Operations Director on operations, culture, and visitor experience.
• Uphold ARTECHOUSE culture, reputation, and brand.

Skills

Operations management

People leadership

Facility management

Decision making

Communication

Detail oriented

Time management

Customer service

Job description

ARTECHOUSE in Washington DC is looking for an experienced location manager to join our innovative team. Ideal candidate would be a highly organized and self-driven individual with great ability in leading teams, building processes and an unparalleled team culture. Management experience in a high paced customer service driven environment is required.

CORE RESPONSIBILITIES

• Lead all day to day operations including space maintenance and exhibition operations
• Manage a team of approximately 15 staff
• Manage 4 full day shifts per week including 2 weekend days
• Ensure that visitor experience is consistently excellent
• Ensure all operations, vendors, contractors, cleaners, security, building codes are managed and maintained
• Oversee hiring, training of all staff and managers including operations and cleaning/maintenance
• Responsible for overseeing quality control standards across all staff and departments
• Hold team accountable for their performance; provide coaching and counseling as needed
• Delegate tasks and projects and provide follow-up action
• Develop and implement best practices to maximize team efficiency
• Liaise with Operations Director on operations, visitor experience and team culture
• Ensure that the culture, reputation and brand of ARTECHOUSE is maintained and grown

CORE QUALIFICATIONS + EXPERIENCE

• 3-5 years of Operations Management Experience in a fast paced environment
• Attraction/hospitality/museum management experience a plus
• Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs)
• Substantial decision making relative to personnel, safety, fiscal and facility/maintenance management
• Ability to listen and communicate effectively
• High attention to detail with exceptional organizational skills
• Strong time-management skills; ability to multitask, and prioritize
• Excellent customer service skills and experience in dealing with guests in difficult situations

JOB REQUIREMENTS

• Lift up to 40lbs, to load and transport bulk supplies, fixtures, etc.
• Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities
• Ability to stand, walk on hard floor surfaces for a prolonged period of time

COMPENSATION

$80,000-$85,000

WHO WE ARE

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. We create, produce and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in Houston and New York City. We believe in our mission and every day we work hard to push creative innovation all while empowering, educating and inspiring our audiences. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values

WE OFFER

• Unlimited PTO so you can take the time you need
• Competitive health, dental, and vision insurance for employees and their dependents
• Creative and passionate co-workers

WE VALUE

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is exempt. Compensation commensurates with experience.