Visitor Experience Host (Houston) Part-time Seasonal

ARTECHOUSE; Houston (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

ARTECHOUSE is seeking dynamic individuals for the Visitor Experience team in Houston. VE Hosts serve as ambassadors, deliver welcoming talks, support ticketing, and help ensure a safe, engaging gallery experience for all visitors.

Ideal candidates show excellent communication, enjoy working with diverse guests, are comfortable presenting to small groups, and can work Saturdays or Sundays. Dress code is black and white; prior hospitality or visitor services experience is a plus.

Qualifications

• Excellent oral communication and interpersonal skills.
• Flexibility and positivity when dealing with new experiences and people.
• Comfortable speaking to small groups.

Responsibilities

• Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email.
• Welcome visitors and deliver an introduction talk to position their experience.
• Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.
• Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.
• Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.
• Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs
• Proactively engage with visitors to assist with their experience
• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
• Educate people about ARTECHOUSE’s mission and current installation
• Embod and exemplify the values of ARTECHOUSE in every interaction with visitors

Skills

Excellent communication

Interpersonal skills

Public speaking

Ability to learn ticketing/office apps

Tools

Ticketing software

Job description

We are seeking dynamic individuals to be part of the Visitor Experience (VE) team in our Houston location. VE Hosts act as the ambassadors of ARTECHOUSE and are responsible for ensuring positive visitor experience as well as the safety of the art and technology.

CORE RESPONSBILITIES

• Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email. Work collaboratively with the team to ensure positive visitor experience.
• Welcome visitors and deliver an introduction talk to position their experience.
• Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.
• Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.
• Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.
• Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs
• Proactively engage with visitors to assist with their experience
• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
• Educate people about ARTECHOUSE’s mission and current installation
• Embod and exemplify the values of ARTECHOUSE in every interaction with visitors

WHO YOU ARE

• Excellent oral communication and interpersonal skills
• Flexibility and positivity in dealing with new experiences and people
• Comfortable with speaking to small groups of people
• Experience with, or ability to learn, ticketing and office software
• Ability to spend shifts walking/standing/moving about in public spaces
• MUST be available to work Saturdays, Sundays, or both.

REQUIREMENTS

• Previous experience in a visitor services role or in a hospitality position a plus.
• Staff must adhere to a dress code of black and white garments.

COMPENSATION

$16.50 hourly plus quarterly incentives

WHO WE ARE

We are a small team with big ambitions. We create, produce and present award-winning technology-driven exhibitions and innovative cinematic experiences for audiences of all ages. We also operate high-tech art spaces in Washington, D.C., New York City and Houston. We believe in our mission and every day we work hard to make the impossible possible in our effort to empower, educate and inspire the future generation. We pride ourselves in pushing creative innovation and working with some of the world’s best digital artists, and being a place where one can always experience the future of the art today. https://www.artechouse.com/values

WE VALUE

We believe in the transformative power of art, science and technology and are committed to inspiring a new generation of genre‑pushing artists to create with technology, educating the public about these new, exploratory mediums, and empowering artists and partners with tools and platforms that support and amplify their work.

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates mustbe based in or near Houston. Please note we will only respond to candidates selected for further consideration.

* ARTECHOUSE will never interview job applicant candidates over a Wire App. If you are invited for an interview, you will be contacted by a member of our recruiting team from an email ending in artechouse.com