Assistant Location Manager (DC Location)

Artechouse; Washington (District of Columbia); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive Benefits

Collaborative Environment

Job summary

ARTECHOUSE is seeking an Assistant Location Manager in the Washington, DC area to lead a team for private events and live programming. You will oversee daily operations, guest experience, and facility management, ensuring top-notch service in a fast-paced environment.

The role requires strong leadership, event coordination, and the ability to work evenings/weekends. You will manage up to 25 staff, collaborate with vendors, and uphold safety standards across the venue.

Qualifications

• Proven experience managing teams of up to 25; hospitality or venue ops background preferred.
• Strong leadership and customer service mindset; able to work evenings/weekends.
• Flexible, self-motivated with ability to build processes and manage live events.
• Ability to lift up to 50 lbs and comfortable with physical tasks in a fast-paced venue.
• Experience coordinating private events and overseeing daily venue operations.

Responsibilities

• Enhance visitor experience by prioritizing exceptional customer service.
• Engage with guests, address complaints, feedback and inquiries effectively.
• Assist with daily operations, including location sales, maintenance, housekeeping, and exhibition/tech ops.
• Coordinate and oversee private events and live programming logistics and staffing outside standard hours.
• Oversee daily staffing of 20–25 people to optimize sales and visitor engagement.
• Serve as safety officer to ensure OSHA/ADA compliance and safe workplace.
• Plan facilities projects and manage vendor/contractor relationships for maintenance and repairs.
• Execute opening and closing procedures diligently.
• Model ARTECHOUSE values and translate vision into team actions.

Skills

Leadership

Team Leadership

Communication

Detail Orientation

Physical Fitness

Event Management

Hospitality & F&B

Vendor Management

Tech Savvy

Team Collaboration

Job description

ARTECHOUSE is looking for an Assistant Location Manager to join our team. The ideal candidate will be a highly organized and self-motivated individual with great ability in leading teams and building processes, as well as anextensive experience in overseeing private events and managing live events. A background in hospitality and management within a fast-paced, customer-oriented environment is essential.

WHO YOU ARE

You are a dependable professional with a strong foundation in leadership and customer service. Your experience includes managing teams and a solid understanding of event coordination and venue management. You possess a flexible schedule to work evenings, weekends, and non-traditional hours to support private events and live programming and are eager to inspire and motivate your team.

CORE RESPONSIBILITIES:

• Enhance Visitor Experience: Prioritize positive guest interactions by implementing best practices and emphasizing the significance of exceptional customer service.
• Visitor Interaction: Engage with guests, addressing complaints, feedback, and inquiries effectively.
• Operational Support: Assist with daily operations, ensuring seamless visitor experiences, location sales, building maintenance, housekeeping, and exhibition and technical operations as necessary.
• Private Events & Live Programming: Coordinate and oversee private event logistics and live programming execution, including scheduling, vendor/client coordination, and staffing coverage outside standard visitor hours.
• Team Management: Oversee daily staffing for optimal sales, flow, and visitor engagement, managing a team of 20-25, including event staff and hospitality personnel.
• Safety Oversight: Act as the safety officer to ensure a compliant and safe workplace according to OSHA, ADA, and fire codes.
• Facilities Management: Plan and execute facility projects, manage vendor and contractor relationships, managing all maintenance and repairs, and coordinating with location and building managers.
• Operational Procedures: Execute all opening and closing procedures diligently.
• Leadership: Model behavior that embodies ARTECHOUSE’s core values, translating our overarching vision into actionable strategies for your team.

CORE QUALIFICATIONS + SKILLS

• Leadership Ability: Proven experience managing competing tasks, priorities, and deadlines while completing projects on time and within budget.
• Team Leadership: Experience overseeing teams of up to 25 individuals.
• Communication Skills: Excellent communication, interpersonal, and written skills.
• Detail-Oriented: Highly organized and proactive in approach.
• Physical Capability: Ability to lift, bend, and transport merchandise weighing up to 50 lbs.
• Event Facilitation: Experience in daily operations and special event management.
• Hospitality & Bar: Experience in hospitality operations, including bar or F&B service management, preferred.
• Facilities & Vendor Management: Experience managing vendor and contractor relationships for facility maintenance and repairs.
• Tech Savvy: Capacity to learn new systems and technologies quickly.
• Team-Oriented Leadership: Demonstrated ability to lead by example and foster a collaborative team atmosphere.

ADDITIONAL REQUIREMENTS

• Physical Stamina: Ability to stand, walk, talk, and hear throughout shifts. Regularly lift and/or move up to 25 pounds, with the capacity to lift up to 50 pounds when required.
• Schedule Flexibility: Ability to work evenings, weekends, and non-traditional hours as needed to support private events and live programming.

COMPENSATION

• Salary: $55,000 - $65,000 annually

WHO WE ARE

We are a dynamic team of creatives and innovators who dream big. Our ambition drives us to push boundaries, and we value both ideas and execution. We create, produce and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in Washington, D.C., New York City and Houston. We believe in our mission and work hard daily to make the impossible possible, empowering and inspiring through creative innovation. We collaborate with groundbreaking artists to deliver immersive installations and exhibitions to a global audience. Discover more about our core values here.

WE OFFER

• Unlimited PTO: Enjoy the flexibility to take the time you need.
• Comprehensive Benefits: Competitive health, dental, and vision insurance for employees and their dependents.
• Collaborative Environment: Work alongside passionate and creative colleagues.

WE VALUE

We recognize the transformative power of art, science, and technology, committed to inspiring new generations of genre-pushing artists. Our mission includes educating the public about exploratory mediums and empowering artists with tools and platforms that enhance their work. We embrace diversity, inclusivity, and hard work, and are an equal opportunity employer, ensuring no discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be based in Washington D.C. metro area or willing to relocate. Please note that we will only respond to candidates selected for further consideration.