Local Operations Manager

VueStay Vacations by Casago; Marco Island (FL); Presencial; USD 52.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Auto allowance

Quarterly bonus

Flexible schedule

Descripción de la vacante

VueStay Vacations by Casago is hiring for a Property Operations Supervisor on Marco Island, FL. You will lead a team, oversee daily property operations, and ensure top guest experiences.

Expect cross-team collaboration, inspections, and proactive owner communications to maintain high standards and optimize performance. The role requires flexible scheduling with weekend work, travel between properties, and the ability to handle light maintenance.

Formación

• Experience in hotel, hospitality, vacation or similar industry preferred.
• Prior supervisory or management experience preferred.
• Technical computer skills required on all hardware (laptops, tablets, mobile devices).
• Frequent travel between worksites; reliable personal transportation is essential.
• Dependable, self-motivated and able to work independently within a team.
• Comfortable communicating clearly and positively with guests and homeowners.

Responsabilidades

• Lead and develop a team through coaching, mentoring and evaluations.
• Oversee daily operations of a portfolio of properties to optimize productivity and quality.
• Provide cross-coverage for the team and management when needed.
• Conduct regular inspections prior to guest and owner arrivals.
• Support team with escalated guest and homeowner concerns via emails, calls and tickets.
• Engage property owners to maintain clean, well‑kept homes and build strong relationships.
• Meet company standards and metrics such as NPS and unit appearance.
• Assist budgeting for portfolio costs and perform cost‑benefit analyses.
• Assist onboarding for new units joining the portfolio.
• Perform light home maintenance tasks as needed.
• Foster a collaborative environment and address conflicts promptly.
• Assist recruiting with interviewing and onboarding new team members.
• Maintain open relationships with regional teams and upper management.
• Other duties as assigned.

Conocimientos

Hospitality experience

Supervisory experience

Tech skills

Reliable transportation

Dependable & self-motivated

Clear communication

Descripción del empleo

Description

About The Company

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! We partner with homeowners to oversee everything from guest experience and on-the-ground property care, while maximizing our homes' performance and providing owners peace of mind.

We expertly manage over 4500 homes across 8 states, offering a variety of "Vues" for our guests' stay. When you join VueStay Vacations, you're not just taking a job- you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from walking an owner through their monthly statement to inspecting a property prior to a guest arrival. Additionally, you will support in leading and developing a team of employees.

Compensation

$52K - $55K per year pending experience

$350 per month auto allowance

Opportunity for quarterly bonus

Schedule

Flexible schedule needed and the ability to work weekends

Essential Job Functions

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Requirements

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people-online or in person and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Special Note

This job description does not identify every requirement of the position. Casago may change position requirements, responsibilities, and work environment at any time with or without notice