Local Operations Manager

VueStay Vacations by Casago; Bethany Beach (DE); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus

Auto stipend $150/month

Job summary

VueStay Vacations by Casago is seeking a hands-on leader to manage a portfolio of properties, guide a team of employees, and ensure exceptional guest experiences. The role involves walking owners through monthly statements, inspecting properties before guest arrivals, and developing a high-performing team.

Year-round position with benefits, including a base salary of 50,000 per year and opportunities for a quarterly bonus plus a $150 monthly auto stipend.

Qualifications

• Experience in hotel, hospitality or vacation industry preferred.
• Supervisory or management experience preferred.
• Strong computer skills on laptops, tablets and mobile devices.
• Frequent travel between worksites is essential.
• Dependable, self-motivated, and able to work independently while contributing to a team.
• Clear, thoughtful communication that represents the company positively.

Responsibilities

• Lead and develop a team through coaching, mentoring, and evaluations.
• Oversee daily operations and workflow of properties to optimize productivity and quality.
• Provide cross-coverage for team and management when needed.
• Conduct regular property inspections prior to guest and owner arrivals.
• Support team with escalated guest and homeowner concerns via email, calls, and tickets.
• Build relationships with property owners and ensure properties are clean, maintained, and well cared for.
• Meet company standards and metrics (e.g., NPS, unit appearance, efficiency).
• Assist budgeting for portfolio and perform cost-benefit analyses.
• Coordinate with Onboarding for new units joining the portfolio.
• Perform light maintenance tasks as needed.
• Foster a collaborative, open communication environment and resolve conflicts.
• Assist recruiting and onboarding of new team members.

Skills

Hospitality experience

Supervisory experience

Tech computer skills

Reliable transportation

Punctual and dependable

Effective communication

Job description

Description

About The Company

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! We partner with homeowners to oversee everything from guest experience and on-the-ground property care, while maximizing our homes' performance and providing owners peace of mind.

We expertly manage over 4500 homes across 8 states, offering a variety of "Vues" for our guests' stay. When you join VueStay Vacations, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from walking an owner through their monthly statement to inspecting a property prior to a guest arrival. Additionally, you will support in leading and developing a team of employees. This job is year round with benefits.

Compensation

50,000 per year

Opportunity for Quarterly Bonus

$150 per month auto stipend

Essential Job Functions

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Requirements

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Special Note

This job description does not identify every requirement of the position. Casago may change position requirements, responsibilities, and work environment at any time with or without notice