LOCAL OFFICE MANAGER

The State of New Hampshire; Laconia (NH); On-site; USD 77,205,000 - 104,364,000; Full time

Benefits offered by this job

Dental plan at minimal cost

Flexible Spending healthcare and child

State retirement plan

Wellness program

Job summary

The State of New Hampshire is seeking a Local Office Manager in Laconia to direct and oversee operations for the Employment Service, Resource Center, and Unemployment Compensation programs. The role requires managing staff, coordinating services, and ensuring program compliance within the local office.

The position offers a full-time permanent role with a 37.5-hour work week, hourly pay range of $28.74–$38.85, and a trainee pathway at $27.55.

Qualifications

• 7 years education/experience post high school in personnel, human services, business management, or public administration.
• Valid driver’s license and/or access to transportation for statewide travel.
• Trainee option: 6+ years of relevant education and experience may qualify for trainee status.

Responsibilities

• Directs and oversees Local Office operations of the Employment Service, the Resource Center, and the Unemployment Compensation Program for NH Employment Security.
• Supervises and evaluates Local Office personnel and their activities to ensure quality of services to customers.
• Provides functional supervision to field agents, appeals chairmen, and certifying officers to ensure adherence to agency rules and regulations.
• Directs the activities of the Resource Center to provide information and resources to meet the needs of job seekers, claimants, employers, and government officials.
• Directs the activities of the Unemployment Compensation Program local office staff and related programs to meet program requirements and link individuals with appropriate employment services.
• Attends training classes and may supervise multiple local offices.

Skills

Driver's license

Education

7 years education/experience post high school

Job description

LOCAL OFFICE MANAGER (Job ID: 53093)

Employment Service Bureau – Operations – Laconia Local Office
426 Union Avenue – Laconia, NH

Full-time, permanent position. Starting hourly pay range: $28.74/hour – $38.85/hour. 37.5-hour work week.

Trainee status available at hourly rate $27.55. Candidate must meet minimum qualifications within one (1) year of hire date.

Eligible for Alternative, Flexible or In-State Remote-Hybrid schedule after completion of in-office training. This position is not fully remote.

SUMMARY

Directs and oversees Local Office operations of the Employment Service, the Resource Center, and the Unemployment Compensation Program for New Hampshire Employment Security.

MINIMUM QUALIFICATIONS

• Equivalent combination of 7 years of education and experience after completion of high school. Education and experience must be in personnel, human services, business management, or public administration.
• Valid driver’s license and/or access to transportation for statewide travel.
• None.
• Trainee Option: Candidates with equivalent combination of 6+ years of relevant education and experience after high school may be considered and hired in trainee status.

PREFERRED QUALIFICATIONS

• At least one (1) year of supervisory experience assigning employees’ work and having authority to hire and/or fire.
• Comprehensive knowledge of employment service program functions, procedures, and policies, as well as objectives and requirements of federal and state manpower initiatives. Familiarity with New Hampshire unemployment compensation laws, organized labor practices, community organization methods, and relevant legislation including social security, workers’ compensation, and wage‑and‑hour laws. Understanding local and state economic, industrial, labor, business, and agricultural conditions. Adept at analyzing community workforce needs, developing service strategies, and leading a professional and clerical team. Effective communication, sound organizational leadership, and ability to build productive relationships with staff, partner agencies, and the community.

AFTER-HIRE REQUIREMENTS

• Attend training classes provided by the Department of Administrative Services, Division of Personnel, Bureau of Education and Training in Personnel Rules Review, Personnel Appeal Board, and Performance Evaluation and Appraisal within the first year of employment.
• Manager position may require supervision of and travel to more than one other office.

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: No

Broad Group Level Advancement Available: No

DISCLAIMERS

• The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description that are characteristic of the job title.
• When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. The employee in trainee status shall meet minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

Directs the activities of the Employment Service programs, including but not limited to interviewing, counseling, testing, and screening individuals resulting in placement of individuals in employment. Oversees the Employer Services Program to identify and meet the needs of employers and community organizations.

Supervises and evaluates Local Office personnel and their activities to ensure quality of services provided to customers, including performance evaluations, assessment of training needs for job enhancement and advancement, merit increases, approval of leave time, counseling sessions, and disciplinary actions. Provides functional supervision to field agents, appeals chairmen, and certifying officers to ensure adherence to agency rules and regulations. May supervise multiple local offices.

Provides functional supervision to Department of Education Vocational Rehabilitation and Workforce Innovation and Opportunity Act/Community Action Program staff assigned to the local office to ensure quality of service to the customer.

Directs the activities of the Resource Center to provide information and resources to meet the needs of job seekers, claimants, employers, and government officials.

Directs the activities of the Worker Profiling and Reemployment Services Program and the Reemployment Services and Eligibility Assessment Program of the Unemployment Compensation Program to identify claimants likely to exhaust benefits and provide early reemployment services, linking claimants with appropriate services and assisting them in reentering the workforce expeditiously.

Directs the activities of the Veterans Program, Trade Act Program, Return to Work Program and Pathway to Work Program to meet program requirements and link individuals with appropriate employment, reemployment, and training services.

Directs the activities of the Unemployment Compensation Program local office staff, including conducting fact finding, writing and issuing determinations, and responding to claimants and employers’ inquiries about unemployment compensation via in person, telephone or email.

Develops and institutes procedures to carry out agency policy at the local office level, prioritizing job assignments based on workload to maximize efficient, cost-effective operation of the local office.

Meets with and responds to inquiries from employers, civic organizations, government officials, the public and the media to enhance, promote, and coordinate agency programs, policies, rules and regulations for NH Employment Security. Conducts staff meetings to inform staff of changes in law, programs, and policy to maintain agency and federal program objectives.

Contracts with agencies for auxiliary personnel under programs such as National Able, Veteran’s Administration Vet Aide, and AWEP. Supervises and evaluates their work to ensure quality service to customers. Determines, assigns and/or recommends access to computer systems and office facilities, monitors security of the local office and its contents, coordinates maintenance of equipment and facility to ensure staff safety and security of agency data.

For further information please contact Kathryn LaPierre, Assistant Director of Field Operations, [e-mail], and 603-228-4083.

TOTAL COMPENSATION INFORMATION

State of New Hampshire total compensation package features a set of employee benefits, including HMO or POS Medical and Prescription Drug Benefits.

Value of State’s share of Employee’s Retirement: 12.87% of pay.

OTHER BENEFITS

• Dental Plan at minimal cost for employees and their families ($500-$1800 value).
• Flexible Spending healthcare and childcare reimbursement accounts.
• State defined benefit retirement plan and Deferred Compensation 457(b) plan.
• Work/life balance flexible schedules, paid holidays and generous leave plan.
• $50,000 state-paid life insurance plus additional low-cost group life insurance.
• Incentive-based Wellness Program (ability to earn up to $500).

EOE.

TDD Access: Relay NH1-800-735-2964.