HUMAN SERVICES ASSOCIATE

The State of New Hampshire; Rochester (NH); On-site; USD 25,000 - 32,000; Full time

Job summary

The State of New Hampshire, Bureau of Family Assistance, is seeking a full-time Human Services Associate in Rochester, NH. This role provides direct service to applicants and recipients, determines eligibility for state and federal assistance programs, and helps navigate multiple systems to ensure timely benefits.

The position requires a combination of education and experience in customer service or related fields, and may involve travel within the state.

Qualifications

• Equivalent combination of 2 years of education and experience after high school.
• Education and experience must be in customer service, social services, finance activities, case management or related field.

Responsibilities

• Reviews program applications for completion and accuracy.
• Updates and enters information in the automated eligibility/enrollment system (New HEIGHTS).
• Identifies expedited cases and applications potentially ineligible due to income/resources/shelter costs and schedules full reviews.
• Performs eligibility determination tasks including answering phones, routing callers, and providing program information.
• Interviews and meets applicants to screen for initial and ongoing eligibility and to obtain verification documents.

Skills

Customer service

Social services

Finance activities

Case management

Education

High school diploma or equivalent

Tools

New HEIGHTS

Job description

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

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HUMAN SERVICES ASSOCIATE (Job ID: 52642)

Stateof New Hampshire Job Posting

Department of Health & Human Services

Bureau of Family Assistance

Human Services Associate

Position#12723

$17.81/hour - $23.39/hour

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Bureau of Family Assistance has a full-time vacancy for Human Services Associate.

Summary:

Provides direct service to applicants and recipients of state and federal assistance programs, providing customer service and assistance to determine eligibility including expedited benefits, navigating multiple system programs, and disseminate program and service information to beneficiaries of the Bureaus and Divisions within the Department of Health & Human Services (DHHS). This position is assigned to Bureau of Family Assistance (BFA), Field Operations, in a District Office (DO), and reports to the DO Supervisor.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or related field.

License/Certification: Valid driver’s license or access to transportation

Other Requirements:

1. Must be able to travel to District Offices up to fifty miles away from assigned location in order to provide coverage as assigned, and to attend mandatory job training.

2. Must be able to work overtime when needed

Trainee Option: Candidates with an equivalent combination of 1+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS : None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Detailed Tasks (Standard): None

Detailed Tasks (Agency/Position-Specific):

Reviews all program applications for completion and accuracy, and updates/enters information in the automated eligibility and enrollment system, known as the New Hampshire Empowering Individuals to Get Help Transitioning to Self-sufficiency (New HEIGHTS). Identifies expedited cases and applications that are potentially ineligible due to income, resources, and shelter/utility costs, and meets federal and state required timeframes to schedule a full review with a Human Services Specialist. Processes final steps for those who are denied benefits.

Performs eligibility determination assistance activities including: answering phones in the office as well as on the Customer Service Center (CSC) line, capturing Voice Recorded Signatures (VRS), routing callers, and taking messages; retrieving voice mail and returning calls; scheduling and rescheduling appointments; scheduling interpreters; providing program and procedural information to clients; reviewing documents received and identifying the appropriate Division for disbursement; scanning and filing paperwork provided, including indexing and re-indexing documents; distributing mail and email and processing returned mail; faxing documents; preparing and reviewing routine correspondence; initiating collateral calls, and requesting verification documentation from applicants and collateral resources.

Triages members of the public and customers on behalf of all field service Divisions/Bureaus at the reception or lobby area while educating them about various resources pertaining to their eligibility; interacts with individuals to address and resolve their needs, assists and guides applicants with navigation through various digital sources to obtain documentation needed for eligibility; checks individuals in for appointments and walk-in activity through the New HEIGHTS system. Assists individuals with the lobby kiosk, as well as handles required kiosk maintenance such as rebooting, updating and applying general knowledge of functionality. Determines reason for the visit; assists in expedited assistance applications; receives and processes verification and change documentation; answers basic program, service, and procedural questions; and directs individuals to the appropriate Division/Bureau, resources, or staff member while ensuring confidentiality for the clients.

Meets with and interviews applicants and recipients to gather necessary information to screen for eligibility and obtain verification information and documentation required to determine initial and on-going program eligibility. Ensures all information is uploaded/scanned into the appropriate case for processing under state and federal timeframes.

... (additional detailed responsibilities omitted for brevity) ...

For further information please contact Justin Miller, Supervisor III, [e-mail] , 603-330-7460.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

*Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH1-800-735-2964

43-0000 Office and Administrative Support Occupations

Employment Type

Post Date

07/31/2026

USD 17.810-23.390

Close Date

09/02/2026

Location

US:NH:ROCHESTER