LICENSING SERVICE REPRESENTATIVE

State of New Hampshire

New Hampshire

On-site

USD 57,194,000 - 75,676,000

Full time

7 days ago

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Benefits offered by this job

Dental Plan

Flexible Spending Accounts

State retirement plan (457b)

Wellness program

Life insurance

Job summary

State of New Hampshire’s Office of Professional Licensure and Certification seeks a Licensing Service Representative to support evaluation of professional license applications, determine eligibility, and collaborate cross-functionally to uphold licensing standards. The role emphasizes accurate processing, adherence to rules, and customer service.

The position requires a combination of education and experience, with a trainee option available.

Qualifications

Equivalent combination of 2.5 years of education and experience after completion of high school in business administration, accounting, office management or related field.
Trainee option allows hiring with 1.5+ years of relevant education/experience.

Responsibilities

Reviews, evaluates and determines eligibility for professional licenses by validating applications for completeness and correctness.
Maintain confidential oversight of licensing information and records; safeguard materials per PII requirements.
Communicate effectively with diverse populations in-person, by phone, or online to assess needs and explain policies.
Provide program guidance, training, and customer service regarding licensing policies and regulations.
Analyze and reconcile daily licensing transactions to ensure accuracy of deposits and fee allocations.

Skills

Office procedures

Accounting basics

Typing speed

Filing systems

Interpersonal skills

Education

2.5 years education + experience after high school

Trainee status option (1.5+ years)

Job description

State of New Hampshire Job Posting

Office of Professional Licensure and Certification

Licensing and Board Administration Division

7 Eagle Square Concord NH

LICENSING SERVICE REPRESENTATIVE

Position # MULTIPLE POSITIONS

$19.96/hour - $26.41/hour

See total compensation information at the bottom of announcement.

The State of New Hampshire, Office of Professional Licensure and Certification has a full-time vacancy for Licensing Service Representative.

Summary

To perform paraprofessional duties assisting the New Hampshire Office of Professional Licensure and Certification (OPLC), Bureau of Licensing in the process of evaluating applications and determining eligibility for a wide variety of professional licenses while practicing cross-functional collaborations with like program assistant positions in support of the principal mission of OPLC.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Other information

MINIMUM QUALIFICATIONS

Education/Experience: Equivalent combination of 2.5 years of education and experience after completion of high school. Education and experience must be in business administration, accounting, business law, office management, clerical work, customer service, or related field

License/Certification: None

Other Requirements: None

Trainee Option: Candidates with an equivalent combination of 1.5+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS

Knowledge of modern office practices, procedures and equipment. Knowledge of basic principles of accounting and office reporting. Ability to understand and follow instructions. Ability to type at a moderate speed. Ability to maintain a filing system. Ability to establish and maintain good working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

DETAILED TASKS (AGENCY/POSITION-SPECIFIC)

Reviews, evaluates and determines eligibility for individual professional licenses by validating the applications for completeness and correctness (i.e., evaluation of education transcripts; evaluating supervision hours), retrieving and reviewing the results of background checks from the Department of Safety and independently approves/issues licenses to qualified applicants, using a high attention to detail and accuracy, on behalf of OPLC.

Maintain precise and confidential oversight of licensing-related information, records and files for the Bureau, including safeguarding the materials in accordance with Personally Identifiable Information (PII) requirements of the New Hampshire Department of Safety (NHDOS) and the Federal Bureau of Investigations (FBI). Participates in training for the NHDOS Criminal Justice Information Services (CJIS) portal use.

Communicate effectively and professionally with a diverse population, in-person, by phone, or online to assess needs, ask interpretive questions, analyze and anticipate varied needs, including licensing and eligibility issues and administrative rules while simultaneously clarifying policies, procedures, and standards. In critical situations where a license application requires an expedited review determines the type of emergency (i.e., for employment) and assigns appropriate level of priority.

Recommends policy, procedural and/or systematic improvements to assist leadership with decision-making processes and maintains contact with inspectors in the field, providing timely responses and information as needed to perform inspection-related duties.

Analyze and reconcile daily licensing transactions to ensure accuracy of deposits and fees collected and conducts research to ensure payments are properly allocated to the correct record.

Maintains proficiency in rapidly changing rules, policies, and procedures for over fifty sets of administrative rules, complex federal and state policies as it relates to professional licensing to ensure consistent, accurate and timely processing of eligibility determinations.

Provides program guidance, training, and customer service functions by advising and educating licensees, applicants, and other interested parties regarding licensing policies, procedures and regulations; presents information to clarify policies, procedures and standards.

For further information please contact

Sharda Rao, HR Administrator @ 603 271 0605 and Sharda.b.rao1@Oplc.nh.gov

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

SEE THIS LINK FOR DETAILS ON STATE-PAID HEALTH BENEFITS

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

OTHER BENEFITS