IT Helpdesk & Systems Support Specialist

Aerostar Airports Holding; Carolina (PR); On-site; USD 40,000 - 56,000; Full time

Job summary

Aerostar Airports Holding in Carolina, PR seeks an IT Technical Support Specialist to deliver hands-on hardware and software support for company users, including airline staff. You will install, configure and maintain systems, assist with user accounts, and resolve technical issues across Windows, Office 365, and network services.

Ideal candidates have 2+ years of IT support experience, an associate degree in IT, and relevant certifications; bilingual English/Spanish is a plus.

Qualifications

• Associate degree in systems information or computer science.
• Two years of IT-related experience required.
• ITIL 4 Foundation, A+, Security+, CCNA or equivalent certifications preferred.
• Familiarity with Microsoft 365, Windows 10/11, and Active Directory.

Responsibilities

• Identify and troubleshoot hardware and software faults across user devices and systems.
• Set up operating systems, applications, and peripherals for employees and airline stations.
• Support users with inquiries related to software, hardware, user profiles, and password issues.
• Ensure proper installation and configuration of systems for new employees and operational areas like gates and ticket counters.
• Assist in deploying new applications and ensuring compatibility with existing systems.
• Handle configuration and support for systems such as Java, Kronos, Oracle, and airline-specific platforms.
• Track and control software licensing to ensure compliance and availability.
• Troubleshoot network connectivity problems and assist with IP phone and PBX systems.

Skills

TCP/IPv4 & v6

DHCP

DNS

LAN/WAN connectivity

End-user support

Password resets

Bilingual English/Spanish

Education

Associate’s degree in systems information or computer science

IT certifications (ITIL 4 Foundation, A+, Security+, CCNA)

Tools

Microsoft Office 365

Windows 10/11

Active Directory

Job description

Aerostar Airports Holding in Carolina, PR seeks an IT Technical Support Specialist to deliver hands-on hardware and software support for company users, including airline staff. You will install, configure and maintain systems, assist with user accounts, and resolve technical issues across Windows, Office 365, and network services.

Ideal candidates have 2+ years of IT support experience, an associate degree in IT, and relevant certifications; bilingual English/Spanish is a plus.