Local Infrastructure Service Specialist

ADP, Inc.; Aguadilla (PR); On-site; USD 45,000 - 65,000; Full time

Job summary

ADP, Inc. seeks a Local Infrastructure Service Specialist in Aguadilla, PR, to support and monitor IT infrastructure and systems in a stand-alone and client-server environment.

Under supervision, you will install, configure, service, repair and maintain IT systems, while coordinating with central IT on local installations. Responsibilities include administering local infrastructure, liaising with suppliers, managing service requests, and participating in project testing.

Qualifications

• Bachelor’s degree in Computer Science or similar.
• Minimum of 1 year of experience in end-user support and in service management.
• Good practical skills in system administration (Windows 7/XP, Windows Server, Linux/Unix).
• MS Office 2007/2010 proficiency.
• Good knowledge of IT infrastructure.
• Very good knowledge of ITIL processes.
• Capacity for intercultural competence; teamwork; ability to work under pressure.
• Customer and service orientation; fluent in English and Spanish (written and spoken).

Responsibilities

• Act as the local support for all IT and local basic infrastructure operations.
• Be liaison to central IT on all local installations and systems.
• Administer and maintain local infrastructure and installations.
• Liaise with suppliers for local installation services and SLAs.
• Operate the service management infrastructure and central ticketing system.
• Provide user awareness training on proper IT equipment use and basic infrastructure systems.
• Participate in IT projects and testing scenarios for infrastructure changes.

Skills

Fluent English

Fluent Spanish

ITIL knowledge

Intercultural competence

Teamwork

Customer orientation

System administration

MS Office

Education

Bachelor’s degree in Computer Science or similar

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Local Infrastructure Service Specialist

Full Time Professional LTPR, Aguadilla, PR, PR

2 days ago Requisition ID: 1096

Position Title:

Local Infrastructure Specialist

Organization:

Department:

OIM

FLSA Classification:

Exempt

EEOC Job Category

(2) Professional

Revision Date:

January 26, 2026

Classification

• Position’s Connections

Position of the direct supervisor

OIM Local Operation Team Lead

Positions of the direct subordinates

None

• Description of the Position

Acts as the local support on all IT basic infrastructures related topics. Will monitor and maintain our IT systems. Will focus on specific computer networks, databases, and system administration. Under supervision, will install, configure, service, repair and maintain information technology systems in both a stand-alone and client-server environment. Also, participate in technical research to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are operational.

• Act as the local support for all IT and local basic infrastructure operations. Be liaison to central IT on all local installations and systems.
• Administer and maintain local infrastructure and installations.
• Liaison with suppliers of local installation in relation to service management requests
• In accordance with equipment contracts and service level agreements liaison with suppliers to execute repairs or replacements
• Follow up and provide feedback on supplier relationships.
• Operate the service management infrastructure including a service management software package. Identify, diagnose, maintain, and escalate service requests.
  • Operate and maintain a central ticketing system.
  • Support for application monitoring and calculation of KPIs
  • Maintain equipment documentation, repair process and knowledge-based systems updated.
• IT infrastructure development: Support in creation of documents for end-user testing. To represent and support local users in the creation of testing scenarios for basic infrastructure related projects.
• Work as a member of IT projects
• Setup testing scenarios, support and record testing results and related data
• Carryout regression and integration testing for local IT infrastructure changes
• Give feedback to central IT on the progress of infrastructure related projects, and to accelerate when as where required issues and risks.
• Provide user awareness training on the proper use of IT equipment and basic infrastructure systems in accordance with central training department.
• Carryout user training and elevate training needs to central IT.
• Other Responsibilities
• Maintains working area clean and organized.
• Comply and ensure compliance with company policies, procedures, local and federal regulations.
• Perform other tasks and projects, as requested.
• Ensure adherence to compliance culture requirements.

Education, Skills, and Competencies

• Bachelor’s degree in Computer Science or similar.
• Minimum of 1 year of experience in end-user support and in service management
• Good practical skills in system administration (Windows 7 / Windows XP, Windows Server technologies, Linux/Unix) MS Office 2007 / 2010; excellent knowledge of local IT basic infrastructure
• Good knowledge of PD basic infrastructure
• Very good knowledge of ITIL processes
• Capacity for intercultural competence; capacity for teamwork, capacity to work under pressure.
• Customer and service orientation
• Fluent in English and Spanish (both written and spoken)

Working conditions

• Office environment. This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, fax, scanner and filing cabinets.
• Extended hours, holidays and weekends work are required as needed, and the employee should be prepared to work outside of standard business hours when necessary to meet organizational needs.
• The workspace may range from a desk in a private office or working remotely from home.
• Being a international company, there will be a linguistic diversity.
• The temperature will be in a comfortable range. Sometimes it may be colder than normal.
• Available to travel abroad

Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, squat, bend, and talk and hear.
• Must be able to use a computer keyboard, mouse, and office equipment.
• Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
• Sitting for Extended Periods: the job requires prolonged periods of sitting at a desk or computer.
• Computer Use: the position involves extensive computer use, including typing, using a mouse, and staring at a screen for extended periods.
• Lifting and Carrying: the job requires lifting or carrying items, even if they are relatively light, like office supplies, files, or equipment.
• Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
• Standing or Walking: While office jobs are generally sedentary, there may be occasions when standing or walking required, such as during meetings or when using office equipment.
• Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.