IT Help Desk Technician & Systems Diagnostics

ADP, Inc.; West Palm Beach (FL); On-site; USD 20,000 - 25,000; Full time

Job summary

ADP, Inc. in West Palm Beach, FL is seeking a Help Desk Technician to ensure department metrics, repair computers and perform diagnostics; support in‑house systems, desktops and peripherals; provide end user training and assistance when required.

Responsibilities include monitoring the IT helpdesk, responding to staff queries by phone and email, creating step‑by‑step training materials with screenshots, and escalating issues to tier‑2 when needed.

Qualifications

• CompTIA A+ and Network+ certifications required.
• 1 year IT Help Desk/Support experience preferred.
• Strong communication and attention to detail.

Responsibilities

• Monitor and respond quickly to helpdesk requests.
• Respond to staff queries by phone and email.
• Create step-by-step training materials with screenshots.
• Provide technical assistance for hardware and software issues.
• Document internal procedures and best practices.
• Maintain daily performance of computer systems.
• Ask educated questions to determine root cause.
• Escalate significant issues to tier-2 support when needed.
• Resolve LAN/WAN and other system related problems.
• Train incoming staff and assist with onboarding.
• Collect feedback to improve troubleshooting FAQs.

Skills

Strong communication

Independent worker

Multi-tasking

Attention to detail

Safety procedures

Fast-paced environment

Education

1 year IT Help Desk/Support experience (preferred)

Tools

CompTIA A+

CompTIA Network+

Job description

ADP, Inc. in West Palm Beach, FL is seeking a Help Desk Technician to ensure department metrics, repair computers and perform diagnostics; support in‑house systems, desktops and peripherals; provide end user training and assistance when required.

Responsibilities include monitoring the IT helpdesk, responding to staff queries by phone and email, creating step‑by‑step training materials with screenshots, and escalating issues to tier‑2 when needed.