Local Freight Dispatcher: Onsite Driver Support

Forward Air Corp.; Laredo (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

Forward Air Corp. in Texas is seeking a Dispatcher - Local to support day‑to‑day freight coordination, entering data, tracking shipments, and communicating routine updates between drivers and internal teams.

The role emphasizes reliability and adherence to SOPs to maintain timely freight movement. You will serve as the primary contact for drivers, assist Independent Contractors, and collaborate with customer service and sales to resolve routine issues, while following established procedures and

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to escalate.
• Comfort using dispatch systems; AS400 experience a plus.
• Ability to maintain professionalism with drivers and internal partners.
• Transportation or dispatch experience preferred.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and escalate.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Following SOPs

Problem solving

Dispatch systems

Attendance and reliability

Microsoft O365

AS400 experience

Education

High school diploma or equivalent

Tools

AS400

Microsoft O365

Job description

Forward Air Corp. in Texas is seeking a Dispatcher - Local to support day‑to‑day freight coordination, entering data, tracking shipments, and communicating routine updates between drivers and internal teams.

The role emphasizes reliability and adherence to SOPs to maintain timely freight movement. You will serve as the primary contact for drivers, assist Independent Contractors, and collaborate with customer service and sales to resolve routine issues, while following established procedures and