Freight Dispatch Specialist — Driver Support

Forward Air Corp.; Compton (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Forward Air Corp. in Compton, CA is seeking a Dispatcher to plan, schedule, and dispatch customer freight, while maintaining strong relationships with Independent Contractors to ensure on-time deliveries.

You will support drivers, respond quickly to questions, proactively monitor shipments, and collaborate with Customer Service/Sales to resolve issues and meet customer expectations in a fast-paced environment.

Qualifications

• Self-motivated problem-solver with strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Desire for a long-term career with an industry leading company.
• Ability to present and maintain a positive corporate image in a fast paced environment.
• Proactively establish and maintain effective working team relationships with all support departments.
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule.

Responsibilities

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
• Other duties as assigned

Skills

Communication

Problem-solving

Teamwork

Flexibility

AS400

Tools

Microsoft Office

Job description

Forward Air Corp. in Compton, CA is seeking a Dispatcher to plan, schedule, and dispatch customer freight, while maintaining strong relationships with Independent Contractors to ensure on-time deliveries.

You will support drivers, respond quickly to questions, proactively monitor shipments, and collaborate with Customer Service/Sales to resolve issues and meet customer expectations in a fast-paced environment.