Freight Dispatcher: On-Time Shipments & Driver Support

Forward Air Corporation; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Forward Air Corporation is seeking a Dispatcher - Local to support day-to-day freight coordination in Irving, TX. The role focuses on accurate data entry, tracking shipments, and routine updates between drivers and internal teams.

You will be the primary contact for drivers and Independent Contractors, relay instructions, document interactions, and escalate issues as needed. This on-site position requires reliability with SOPs and company systems to maintain timely freight movement and strong

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Comfort with dispatch systems; AS400 experience is a plus.
• On-site work with reliable commute to the assigned location.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned

Skills

Customer service

Communication

Dispatch knowledge

Data entry

Team collaboration

Education

High school diploma or equivalent

Tools

AS400

Excel

Job description

Forward Air Corporation is seeking a Dispatcher - Local to support day-to-day freight coordination in Irving, TX. The role focuses on accurate data entry, tracking shipments, and routine updates between drivers and internal teams.

You will be the primary contact for drivers and Independent Contractors, relay instructions, document interactions, and escalate issues as needed. This on-site position requires reliability with SOPs and company systems to maintain timely freight movement and strong