Lobby Receptionist

Byron Health Center; Fort Wayne (IN); On-site; USD 12,000 - 18,000; Part time

Job summary

A leading healthcare facility in Fort Wayne is seeking a part-time Lobby Receptionist. The role involves clerical support, managing communications, and ensuring a welcoming environment for visitors. Ideal candidates will possess strong communication skills, a cheerful demeanor, and the ability to handle various administrative tasks efficiently. Join a dedicated team that values integrity and teamwork in providing exceptional service to residents and visitors.

Qualifications

• Must be able to read, write, speak, and understand English.
• Must possess the ability to deal tactfully with personnel and residents.

Responsibilities

• Answer telephones and direct callers to appropriate individuals.
• Greet visitors and direct them to appropriate offices.
• Assist with administrative duties including typing and filing.

Skills

Communication

Teamwork

Decision Making

Education

High School Diploma

Job description

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Purpose of Your Job Position

The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

Description

Purpose of Your Job Position

The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

Standards of Behavior

Byron’s core values communicate the things that drive us as an organization. All team members are expected to represent the core values. Our core values are to be integrated into our daily interaction with co-workers, residents and any persons that may enter our facility.

Byron’s mission statement is clear and concise; it is of utmost importance to communicate it in all of our communications with co-worker, residents, family members, visitors and vendors.

Our vision statement defines who Byron Health Center is; it communicates both the purpose and values of what is important to our organization. It gives direction and inspires employees to do their best.

Job Functions

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Duties And Responsibilities

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greet visitors. Direct to appropriate office and/or resident room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort, and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies as directed.
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Other related duties and responsibilities that may become necessary or appropriate.

Personnel Functions

• Report known or suspected incidents of fraud to the Administrator.
• Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic screen-saver activates within established facility policy guidelines.

Equipment And Supply Functions

• Ensure administrative supplies have been replenished in work areas as necessary.
• Use office supplies in an efficient manner to avoid waste.
• Request repairs for office equipment as necessary.
• Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday, etc.

Budget And Planning Functions

• Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc.

Working Conditions

• Works in office areas as well as throughout the facility and its premises.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is subject to hostile and emotionally upset residents, family members, visitors, etc.
• Works beyond normal working hours, weekends and holidays, and on other shifts as necessary.
• Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Attend and participate in continuing educational programs.
• Communicates with nursing, and other department personnel.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to pressure from multiple/emergency calls.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals.

Education

Must possess, as a minimum, a high school diploma or its equivalent.

Physical And Sensory Requirements

(With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with other personnel.
• Must have a pleasant speaking voice.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.

Requirements

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Must possess a cheerful personality and be able to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must be able to effectively use a 10-key calculator.
• Must have a working knowledge of computers, input/output/retrieval data, etc.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative
• Industries
• Hospitals and Health Care

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