Medical Front Desk Receptionist - N. Colorado Springs

WS Audiology USA; Colorado Springs, Fort Wayne (CO, IN); On-site; Full time

Job summary

A leading company in hearing healthcare is seeking a Client Experience Specialist in Colorado Springs. The role involves managing client needs, maintaining schedules, and delivering exceptional service. Opportunities for career growth and development are prioritized. Competitive pay starting at $19 per hour with additional benefits.

Benefits

Ongoing training

Competitive pay with monthly bonuses

Comprehensive onboarding

401k with match

Health & wellness programs

Mentorship opportunities

Tuition reimbursement

Qualifications

• Customer service and office administration experience required.
• Excellent communication skills and professional rapport building.

Responsibilities

• Maintain client records and ensure information accuracy.
• Manage clinic schedules and provide friendly customer service.
• Assist with troubleshooting and support remote care.

Skills

Customer service

Communication

Organization

Time management

Education

High School Diploma

Tools

MS Office

Scheduling software

Job description

WSAudiology and HearUSA

WSAudiology is a global leader in the hearing aid industry, with a presence in 130 countries and 12,000 colleagues. HearUSA, part of our network, aims to redefine hearing care through a vast network of 4,000 independent professionals and over 350 centers across the U.S.

Position: Client Experience Specialist

We are seeking a passionate individual dedicated to hearing healthcare. Your role will involve meeting client needs promptly, maintaining organized schedules, and delivering Simply Excellent Hearing Care.

Benefits

• Culture and community focus with ongoing training
• Competitive pay with monthly bonuses
• Comprehensive onboarding, benefits, paid holidays, PTO, 401k with match, health & wellness programs
• Mentorship opportunities and professional development, including participation in the CES Advisory Board
• Support for your hearing center operations

Key Responsibilities

• Maintain client records and ensure information accuracy
• Handle welcome and confirmation calls, providing friendly customer service
• Manage clinic schedules for walk-in, curbside, and scheduled appointments
• Process stock and custom orders, conduct weekly inventory audits
• Record cash and bank transactions accurately and perform end-of-day procedures
• Create a welcoming environment
• Develop basic knowledge of hearing aid technology, perform cleaning and minor repairs
• Assist with troubleshooting via phone or in-person, support remote care and promotions

Qualifications

• High School Diploma or equivalent
• Customer service and office administration experience
• Excellent communication skills, professional rapport building
• Proficiency with computers, scheduling software, MS Office
• Strong multitasking, organization, and time management skills

Career Growth Opportunities

We prioritize employee development through dedicated training teams, continuing education, LinkedIn Learning, tuition reimbursement, and clear pathways for career advancement within support and client care roles.

Compensation

Starting at $19 per hour.

Equal Opportunity Statement

Our company provides equal employment opportunities regardless of race, color, creed, religion, national origin, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, veteran or military status, or any other protected status under law.