Lobby Guest Experience Ambassador

Marriott Ownership Resorts, Inc.; Hilton Head Island (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts and resort perks

Immediate 401(k)

Company match up to 6%

Growth and development opportunities

Positive work environment

Job summary

Marriott Vacations Worldwide is seeking a Lobby Ambassador in Hilton Head Island, SC to engage guests in the lobby, provide exceptional customer service, and introduce them to the Marketing team. The role emphasizes friendly, face-to-face interaction and local area guidance.

The position offers opportunities to connect guests with attractions and dining options, while delivering high-quality service and resolving issues as they arise.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to engage guests and guide them to appropriate teams.
• Flexible schedule including weekends and holidays.

Responsibilities

• Engage guests in the lobby and provide elevated customer service.
• Introduce guests to the Marketing team.
• Offer local attraction and restaurant recommendations.
• Provide effective problem resolution when needed.

Skills

Customer service

Communication

Face-to-face interaction

Tools

Computer skills

Job description

Marriott Vacations Worldwide is seeking a Lobby Ambassador in Hilton Head Island, SC to engage guests in the lobby, provide exceptional customer service, and introduce them to the Marketing team. The role emphasizes friendly, face-to-face interaction and local area guidance.

The position offers opportunities to connect guests with attractions and dining options, while delivering high-quality service and resolving issues as they arise.