Guest Concierge & Lobby Ambassador

Marriott's OceanWatch at Grande Dunes; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel discounts

401(k) company match up to 6%

Growth opportunities

Job summary

Marriott Vacation Club is seeking a Lobby Ambassador to engage guests in the lobby and introduce them to our Marketing team. You will offer guidance on local attractions and restaurants, delivering outstanding, face-to-face service and resolving issues as needed.

The role requires excellent communication and computer skills with a flexible schedule that may include weekends and holidays, in a welcoming, resort-style environment.

Qualifications

• Face-to-face guest interaction experience.
• Excellent communication and computer skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Engage guests in the lobby and introduce them to the Marketing team.
• Provide recommendations on local attractions and restaurants.
• Deliver high levels of service and assist guests as needed.
• Apply effective problem-resolution techniques when applicable.

Skills

Customer service

Face-to-face communication

Interpersonal skills

Local area knowledge

Tools

Computer skills

Job description

Marriott Vacation Club is seeking a Lobby Ambassador to engage guests in the lobby and introduce them to our Marketing team. You will offer guidance on local attractions and restaurants, delivering outstanding, face-to-face service and resolving issues as needed.

The role requires excellent communication and computer skills with a flexible schedule that may include weekends and holidays, in a welcoming, resort-style environment.