Guest Experience Ambassador — Create Memorable Moments

Marriott Ownership Resorts, Inc.; United States; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is looking for a Lobby Ambassador to warmly welcome Owners and guests, guiding them to services and events to create memorable vacation memories.

You will connect targeted guests to Marketing Executives, share directions about amenities, and help maintain lobby operations during peak times, all while promoting the brand image and supporting marketing efforts.

Qualifications

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Position may require background and drug screening, in accordance with state and local requirements.

Responsibilities

• Provide warm and welcoming greetings to all guests.
• Utilizes tools to seamlessly screen targeted customers and connect them to a Marketing Executive.
• Supplies Owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
• Ensures proper coverage and execution throughout the lobby as directed and maximizes interactions during peak arrival periods.
• Promotes awareness of brand image internally and externally.
• Assists with any additional strategies to drive Marketing efforts and Site Volume.
• Takes inventories and ensures all desks in the lobby are stocked with appropriate levels of supplies and collateral.

Skills

Customer service

Sales experience

Guest interaction

Job description

Marriott Vacations Worldwide is looking for a Lobby Ambassador to warmly welcome Owners and guests, guiding them to services and events to create memorable vacation memories.

You will connect targeted guests to Marketing Executives, share directions about amenities, and help maintain lobby operations during peak times, all while promoting the brand image and supporting marketing efforts.