Lobby Ambassador: Guest Experience & Local Tips

The Westin Mission Hills Resort Villas M&S, Palm Spring; California; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel and resort discounts

401(k) Company match up to 6%

Growth and development opportunities

Positive work environment

Job summary

Marriott Vacations Worldwide is seeking motivated individuals to join our award-winning sales and marketing team as Lobby Ambassadors. Engage guests in the lobby, provide outstanding customer service, and introduce them to our Marketing team.

Promote local attractions and dining options while delivering first-rate assistance and problem resolution as needed. This role emphasizes face-to-face interaction, flexible scheduling including weekends/holidays, and a positive, guest-focused environment

Qualifications

• Excellent communication and computer skills.
• Ability to stand or walk for extended periods of time.

Responsibilities

• Engage guests in the lobby and provide elevated customer service.
• Offer assistance and introduce guests to the Marketing team.
• Suggest local attractions and restaurant recommendations.
• Provide effective problem resolution when applicable.

Skills

Customer service

Face-to-face

Communication

Guest engagement

Tools

Computer skills

Job description

Marriott Vacations Worldwide is seeking motivated individuals to join our award-winning sales and marketing team as Lobby Ambassadors. Engage guests in the lobby, provide outstanding customer service, and introduce them to our Marketing team.

Promote local attractions and dining options while delivering first-rate assistance and problem resolution as needed. This role emphasizes face-to-face interaction, flexible scheduling including weekends/holidays, and a positive, guest-focused environment